room was great... but receptionist was the worst, kept calling since 10.30 and warned us if check out late then will charge!! end up checking out only 5 mins late and still charged us 1,650yen, but we argued then didn't pay. it was an unpleasant ending for the stay at this hotel... also cafe staff was rude and forceful... they need to train staff hospitality badly, for such high hotel group chain in japan.