Pleasant experience overall. Staff was amazing and very helpful.

Heating was on timer,did not come on till 7.30pm. Not convenient when you arrive at 4.00. Toilet was separate and very small, had to go in sideways to close the door.

Fantastic location and sense of being in a special place. Room was in annexe but that was fine, just a short walk across car park, and was reasonably spacious with efficient lift. Staff could not have been more helpful whether cheerfully bringing more tea at breakfast or dealing helpfully with enquiries at reception. If coming by car, parking seems tricky. We had to go to nearby paid (£5 for 24 hours) car park but we're fortunate to get a hotel space on day 2. Swimming pool is a great extra facility, especially when quiet

Once again we had a great stay at Carlisle

Bit dated but good for a couple of nights

I was in a room in the annexe, just off the car park. Descent size doubke room with plenty of space to both relax and work, good wifi, powerful shower (over bath) and a very comfortable double bed. Room was clean tidy, staff friendly and breakfast was hot, cold, continental, English buffet set up with fresh produce being brought out regularly.

I bet back in the day it was a very top quality hotel. A little dated now but still a great hotel..staff brilliant.

Limited free onsite parking so payed for parking nearby. When we approached reception to check in member of staff busy on computer, so we had to wait until she had finished rather than greeting us and checking us in then returning to computer! The hotel was okay but maintenance needs to be improved our remote power button did not work so the only way to turn tv on and off was to use the power socket located behind the wall mounted tv, The windows in the en-suite were grubby and in need of painting. We only stayed one night and don’t know about the food.

Nice old hotel, I like staying at these grand old hotels when possible! Very welcoming and friendly staff, car park was small but they found me the last spot when I arrived in the evening later than planned. I was hoping to use the electric car chargers but these were occupied by contract guests so arrive early or perhaps arrange with them beforehand if your electric car is nearly out of juice! Very handy feature to have, even better if I'd been able to use it!

A very pleasant one night stay in a very comfortable standard room. Tea making facilities were welcomed and the Hotel is only a 10 minute walk from the station. Buffet breakfast was excellent and set us up for the day. The building itself is a lovely historical place and we had a peaceful nights sleep. Bathroom was modern with a great sized shower.

Great location and loved our stay there. A short 5 minute walk from train station.

We stayed in the new annex which had refurbished rooms. Room was a good size and in good condition. Only downside was the smell from the other guests smoking outside the entrance door - perhaps moving the smoking bin to another part of car park would remove this negativity. Staff were excellent, breakfast was excellent. Car park is limited in size and spaces are narrow so if you have a modern electric SUV it is extremely tight. There are two EV charge points but on our night we couldn't use them as other guests left their cars on charge overnight.

Lovely hotel and great location 👍

Staff very friendly and helpful parking on sight rooms in need of update, great location and walkable for resturants bars

Room was clean but small.windows rattled all night (had to put paper wedges in to try help.curtain was hanging of the rail . Great location but ive stayed in better in Carlisle that have been cheaper .also the carpark is tiny..my husband is disabled and had to park 400 yards away on both night's

Perfect hotel for what we needed, central location, lovely room, pool was nice and warm, good food, staff extremely helpful and deal with requests quickly. We would stay again.

Breakfast fine,Limited parking at hotel so had to park in council car park cost me another £11 so not happy and the property was dated

Lovely hotel, very clean room with everything you need. Quiet, great location.

Rooms are clean but in need of an update. Staff at breakfast were lovely and very accomodating. No available parking at the hotel directed to nearest paid carpark!!

Well situated in the middle of every thing,plenty of towels,tea and coffee a plenty