The location was amazing…

Clean room and amenities, excellent location

Room very clean and staff very friendly and helpful.

Tuvimos un par de inconvenientes, para tener agua caliente en la regadera se tiene que esperar más de 10 minutos con la llave abierta tirando agua para que salga. Además tienen un bar dentro del hotel, lo cual es muy incómodo ya que tienen la música a todo volumen hasta las dos de la mañana y es imposible dormir con el ruido, las habitaciones no están aisladas del ruido y se escucha todo lo que sucede afuera

Staff was great and helpful. Great Location it’s near by a lot of restaurants and shops. Only down

San Miguel de Allende is a truly beautiful place, and this hotel is perfectly located in the heart of it all. Not only is it historic, but it also has a charming, eclectic character that makes it feel special. I was a bit hesitant at first about where the room was located, but it actually turned out to be very convenient. The staff is wonderful—kind, attentive, and welcoming. I would absolutely love to come back here.

The location, the staffs, the food and our room made our stay absolutely unforgettable!! We will definitely be back.

There was no heat!! There was no elevator. There was no hot pot for coffee in the room. There was no hot water for shower.‼️‼️‼️‼️‼️

Las sabanas estaban sucias, pedi que las cambiaran y lo hicieron de inmediato.

The location was perfect.

At first, I was thrilled with this boutique hotel because it looked clean in the pictures and was very close to downtown. They also allowed us to check in early, which I appreciated. However, once I got inside, I was disappointed. The bed was very low, the room was too dark, and the pillows had a foul smell that made it seem like they hadn’t been changed. The shower drain in the bathroom was clogged and drained very slowly. The biggest disappointment happened when I lost my keys and looked under the bed—there was inches of dust built up underneath. Although they replaced the lost key without charging me, they did nothing about my repeated requests to have the area under the bed cleaned. I spoke to them multiple times, but no action was taken.

The room was very noisy, it was next to a bar that closed at 1-2am. I also told the attendant that the water for the shower wasn’t heating up and her solution was to turn on the faucet and shower at the same time. It sort of worked but it meant that I had to have the water running for 20-30min before I could get in.

No había agua caliente, música toda la noche, se escucha todo al exterior

Great place to stay

Staff were very courteous. Nice views from the restaurant.

The room was absolutely wonderful. A bit loud at night but that is ok. The restaurant on the rooftop was majestic, although a bit pricey even for San Miguel’s standards. The one thing that I would say was weird was the following. I arrived to the hotel early after an overnight flight and the person at the front desk told me they had the room ready but would only allow me to check in early if I gave them a 5 stars review on Google. And she stood there until I did. I understand that they want to increase their ratings but that felt a bit coercive. It may also be just that one employee who misunderstood the manager’s orders.

Need parking

It was actually a beautiful Old building The people were very friendly. The coffee was good. The food was good. The drinks were good but no elevator and walking. Three flights of steps late at night was not fun

The staff was very kind! The room smelled, the light shined in the window could not sleep and the sink did not drain.

Excellent location, friendly staff, however extremely loud music playing at the restaurant/bar downstairs - with no patrons - until midnight all 3 night. Expect noise being so central, but the volume of the music was completely unacceptable.