As the airplane landed I received a text that i did not have early check in. I had already been charged for early check in and late check out. I called, frustrated, our plane landed at 9:30 am and regular check in wasn’t until 4pm. We were able to check in at 1. Arrived a little after 1 and the code provided didn’t work. Had to call again. Once inside realized not only could we access the connecting condo, there was no way to lock our front door from the inside or a safe. We came back a day into our stay to find the doors open. On the last full day of our stay a random person walked in right after I got out of the shower… i should also add the bathroom doors don’t stay closed either. The woman that accessed the condo while my children were sleeping said she didn’t know it was occupied. Please note the condo next door was never locked!! Our flights were delayed on xmas eve and we had to catch an earlier flight home. I no longer needed late check out. I let southern vacations know we did not need late check out and asked to be credited, we would be out of the room. Would you believe they could not credit you back? We were there during the off season. I can’t imagine if things were busier.