Room in particular bathrooms are very bad and they don’t give simple tea/ coffe with hot water

The property is located in Varem right on the main road and very near to the market. We reached the property at around 12pm and the lobby was packed with people. We managed to get check-in as they have a policy of check-in by 2:30pm. The room has road view and was clean. There were no water bottles in the room. I asked them atleast 3 times for providing water bottles. I had informed them while going out to keep the water bottles but even in the evening when i came back there were none. The toilet does not have any amenities, the hotel only provides shampoo & soap. All the bathroom amenities have to be purchased from the market. The room card was not functioning well. I complained multiple times but the staff hardly helped. We had to spend almost 45 minutes outside the room as we couldnt go inside. Finally one of the staff member came with a master card to open it but could not fix the issue. Every time we can back to the hotel, we had to request to get the room opened. We finally managed to find one sensible person in Rio Boutique's staff which was Mr. Imran - very helpful & he helped in fixing our key. So, my overall experience with them was not very good & i would not really recommend it. There are many better options available. Positives: Good food, location is good, rooms are decent. Negatives: Lots of mosquitoes in the property, rain water seeps into lobby, staff not very helpful.