Helpful staff, good breakfast and good bar facility

I have stayed here before and I use The Waterloo Arms every time I'm down this way . The room is always clean and fresh feeling. Stayed during the May heatwave, so I could of done with being supplied with a fan. Yes I should of asked but luckily I carry one with me. There is only recommendation I have for the establishment. When staying on the ground floor, all you can hear is the loose paving slabs as people walk over them. Because of the amount of noise, I would say all are loose. Food from the pub is excellent.

Great place to break the journey to cornwall

Room was cleaned to a good standard. Bed very comfortable

Friendly staff good food/drink and entertainment on night before Mother's Day. Freshly cooked breakfast. Great car park in front and easy access to M5. Will be staying again.

Convenient and good value. Staff is strikingly friendly

Excellent bar breakfast amazing staff very friendly and helpful

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Clean room. Front door could do with more lock security

Good food and beer

ONly stayed for 1 night. Went through hotels app but it did not transfer my contact details correctly with the result hotel staff could not contact me. Staff were fantastic and even though I arrived at 1030 and they had been working since 7am they were still smiling, warm and welcoming despite the long day. Room was warm clean and very comfortable. BReakfast was great. Will stay again

Easy to access from the M5. We received a very warm welcome. The room was clean and spacious and the bed very comfortable. All the staff were very friendly and helpful. Would definitely stay here again

A simple room will all the important stuff right. Bed. Temperature. Friendly staff at the pub downstairs.

Staff - fantastic, couldnt have been more friendly or helpful. Bedroom very basic, tired and the door looked like it had been broken into once or twice and offered little confidence from a security prospective.

Check-in straight forward and room clean. Evening meal in restaurant was good. Breakfast not so good - very slow service, slow to cook and really felt like they would rather we did not have breakfast there

Extremely poor condition of the door to room 3, which was the room I was given on 11 March. My room was an external room of the Inn and therefore the security of the guest experience should be of a much higher level than if the guest was located within the actual main building. However, the door lock to my external room had clearly been breached with a screwdriver at some point in the past. Was this damage caused during a burglary, perhap?? It did not appear to be recent damage, as the exposed wood was not light in colour! This poor standard of room security falls too far below what is expected by any guest staying in a hotel or Inn. It was the member of staff that guided me to the room and opened the door which I why I initially did not see the damage to the door and door frame. It was only when I wanted to leave my room about an hour later to walk around the building to the entrance to the Inn to get an evening meal, that I noticed the damage. Only a fool would have then left all of their valuables in the room whilst they went and sat in the Inn for a couple of hours. I therefore had to stay in my room and order a takeaway to be delivered to me. To compound things, the inside door lock had no locking mechanism anymore, so I could not even lock myself in. I had to pile up a load of furniture against the door to give me some level of security against a possible intruder!! I did speak with a member of staff the next morning! NOT FAIR AT ALL!!

Large clean room. Good friendly staff and good breakfast.

Great atmosphere and caring staff

Very friendly and helpful staff.

Pleasant stay