A couple of things, I was in one of the top rooms via the outside staircase (Castle Museum), the wooden decking used for the stairs was very slippery when it rained, the top few steps were loose and were difficult to stay steady when walking down, especially with bags and no free hands to hold onto the hand rail. The shower head needed replacing or at the very least a really good clean. The pillows in the pillow cases were old and dirty, the cases were clean ish. Luckily I when travelling I always take my pillow with me but I didn't even use yours for sitting against in bed to watch the tv. The gym was inaccessible, there was so much rubbish stacked in the room it would've been impossible to use the equipment, it was one of the reasons I booked it but couldn't use the facility.....I have photos of the room.

The property was clean. The staff were really helpful. The property is only about 10mins walk from Norwich city centre. We liked the room and appreciated that we could make our own meals if we wanted to. The room even had a washing machine. The only issue was there were less parking spaces than rooms which meant we were reluctant to drive anywhere once we had checked in as we may not have been able to park when we returned to the property.

Pros * The location was exactly as described with just a 15 minute stroll into the city centre. * We always managed to park in the car park and there were always some spare spaces as well * High ceilings meant that the apartment didn’t get over hot during the recent heatwave. * If you needed anything there was a Tesco Express just around the corner. * Although there was a pub nearby we actually didn’t hear any noise in the evening or night time. Cons * The legs on the chair in the apartment were only held on by 3 screws (not 4) so I reported it but never received a call back. * The toilet leaked when it was flushed. We told the cleaner as he was cleaning upstairs and he said he’d report it. Again we heard nothing back. * There was also a hole cut in the ceiling in the wardrobe… no idea why. * It’d be nice if the full length mirror was on the wall rather than behind the wardrobe door meaning you could only open 1 door of the wardrobe. * Overall it felt like there was no attention to detail… dust was in the corners of the room, a set of tie backs had been removed from the curtains but the holes left had not been filled in, there is a safe in the wardrobe, but it doesn’t work, a couple of the towels had seen better day

clean, easy and nice space in a good location

Nice room but a little tired in areas, door handle fell off bathroom door and no TV remote available. But good location and nearby facilities and free parking.

really good and comfortable

I was really impressed with number 82, the correspondence when I booked the room was brilliant, and I wasn’t disappointed when I arrived. I actually stayed here twice in quick succession. It was very convenient having a kitchen, and a very modern one at that, the bath in the middle of the room was an odd but wonderful addition, and the room had been finished to a high spec. I like the automated key safe check in and it felt like a nice private place. It’s far enough out of town that isn’t too busy but close enough that you can walk in which is ideal. There was a few things I would recommend improving in order for this to be a 5star, only small things but nonetheless worth looking at, the room itself was very dark, you couldn’t roll up the blinds on the one window in the room, so when you entered the room at any time it was very dark at all times of day, there was a random tablet charging on the dresser but with no instructions of what for or how to use, I do think hotel rooms should really have smart TVs now as who really watches live television anymore everybody just wants to stream from their devices to the television. The room probably could’ve done with a deeper clean as well. The kitchen could do with a few more utensils like some scissors and potentially the basics like salt. Overall i was very happy, really high quality room, a nice place.

Thin walls. Terribly loud. Bathroom in need of work. Poor accommodation

The location was nice, but the bed wasn't king size as advertised. A robe and slippers were advertised but there was no robe and slippers were unfortunately one size fits all (unless you have regular man sized feet). Kitchen utensils were dirty, particularly those kept in the window such as spatulas and pizza cutters. Mirror was also filthy. Generally ok, mostly comfortable, but expected more for the price point

A great place to stay for a night or two. The room are a decent size and in good condition, If you can look past the trademark glitz. The entrance to my room (entrance 2)down dark, unlit, alleyways, or behind big rubbish bins, so be careful which you book! Overall great value and I’ll definitely be back

The room was very hot, it was very noisy when trying to sleep. The sound of traffic and people outside was a constant disturbance. The towels were very rough and should be replaced. The bathroom toiletries had not been refilled and there was hardly any left. The bathroom could have been cleaner. We were woken by the fire alarm going off which was a false alarm.

The bed was huge & comfy, the room was well equipped and it was fab location. Would happily book to stay there again as also very readonably priced.

Once upon a time I believe the place was luxurious but now it needs some love and care, paint and new furniture. It’s run down, it’s a gamble to open windows as can’t be sure whether it’ll stay in or fall out. Also, the windows are not double glazed so it’s pretty loud. When taking shower had to turn the water off otherwise it’d flood the bathroom as water wouldn’t run away. It’s convenient location if needed to walk into the city centre, with a small Tesco store next door. It’s ok but definitely looks better in pictures than real life.

Lovely clean big room. We were right next to the entrance so a bit of through traffic noise but would definitely stay again.

Lovely studio in excellent location to walk into the town centre. Well equipped, one minor criticism there were no knifes for food prep or cutting bread

Restricted parking spaces but otherwise great little apartment

Nice stay could do with tea towels and dish cloths

A decent place to stay, with a comfy bed. Good location too, with a pub opposite and a Cafe Nero across the road. Parking was very tight, so if you have a big vehicle be aware.

noisy, no availability for parking af any of the nights, towels were tiny, no wifi at all.

Good bed Good shower Secure