기대했던 것보다 고급스럽지 않았습니다. 방은 작았고, 주차장 입구는 찾기 어려웠습니다 (로비 바로 앞에 주차하려면 발렛파킹 요금을 내야 합니다). 조식은 지금까지 묵었던 호텔 중 맛이 가장 떨어지는 편이었습니다. 그래도 선택할 수 있는 메뉴는 다양했습니다. 가장 가까운 쇼핑몰까지는 차로 최소 15분, 기차역까지는 걸어서 10분 정도 걸립니다.

크리스마스 장식이 정말 멋졌어요!

직원들은 매우 친절하고 배려심이 많았습니다.

오래된 숙소지만 관리가 매우 잘 되어 있습니다. 객실은 넓고, 헬스장은 규모가 크고, 수영장도 적당한 크기입니다. 전반적으로 숙박에 매우 만족합니다.

이곳의 분위기는 평화롭고, 직원들은 열정적이며, 객실은 아름답고 편안합니다.

상그릴라 쿠알라룸푸르에 다시 와서 기쁘네요

직원들은 친절합니다. 깨끗하고 호사스럽습니다.

힐링을 위해 머물기에 좋은 곳입니다.

All the 3 breakfast mornings, the server (s) on the laksa counter was always pouting with annoying attitude and serving reluctantly. Not only to me but to several old ladies before me. Attitude an attitude! Also there was a busser lady who cleaned up my table with my coffee still untouched when I went around getting more food. Although, there was this tall. And good looking young man who was very attentive getting empty plates off of my table. But I didn't get his name. Another bad experience was at check out when I realized that my TSA lock had gone missing in the room, the duty manager tried to sell us the brass lock for 16RM. No one there was aware that TSA locks were international standard if we didn't want to risk getting our locks broken by airport securities. After a long and time wasting conversation, she then offered the lock, which we accepted because we were traveling to Indonesia before going to the US. We had shopping items in the luggage that we wanted to secure just in case. Although she wanted to investigate the matter, she had negative findings and offered free upgrades which I found as an insult. My aunt was staying in another room, had her medication bottle clear up from the counter in the room without confirmation. Luckily she had a spare bottle in the luggage. Also the cabinet doors in the room were very dirty, the sink was clogged in all the 3 rooms we booked, the carpet was old and stinky and humid. But the AC was working well. The food on breakfast was good but wouldn't recommend staying there until they change the carpet and improve on the service.

suggestion for the hotel, you might use lampe berger aroma therapy to remove old carpet smell instead of water based air purifier that made the room smell moisture

Comfortable, professional service.

Awesome room and comfortable. Very quick check in, smooth, clean room and happy for the service

Very recommended 5 star hotel. Great service, nice ambience and very comfortable. Keep up the good work! We stayed for 2 nights there, fast check in and check out, the receptionist is so friendly and professional. Classy, spacious and clean room. Definitely will be back 👍👍

Room was spacious, the hotel provide shuttle to KLCC, will definitely stay there again.

Best service. Best address. If I go again Kuala lumpur I still booking this hotel

Secara umum pelayanan dan makanannya sangat memuaskan. Lokasinya sangat strategis dekat dengan pusat perbelanjaan. Namun kamar pesan single dengan upgrade harga tapi kenyataannya dapat 2 bed yang digabung satu.

Awesome Service, Clean room and very cozy place to stay!!

Kamar sesuai dengan gambar yang diupload. Suasana hotel klasik membuat segalanya terkesan mewah. Staf hotel ramah.

The reception and other staff in the lobby area are very friendly and helpful. Breakfast was okay but the staff could be more friendly looking and smiling. The location of the hotel is very strategic - lot of bars and restaurants around and is a walking distance to the Petronas Towers.

Makanan lengkap, pelayanan baik. Perlu adanya fasilitas timbangan badan di dalam kamar.