Amazing Hotel with nice rooms and swimming pool , very lovely restaurant also with good food and servers, highly recommend

Unfortunately we arrived at the hotel after a long trip from Canada , only to be told there were no rooms for us. We had booked 2 rooms several months ago. We were told by the front staff that a terrible thing happened to the rooms and they couldn’t allow us to use them. They had made other arrangements to have us stay at another hotel. My husband and I put alot of time into finding the right place for us. The place they put us in was a much older hotel and not what we would have booked.

Great location

Our stay was truly amazing, staff are so attentive, always with a smile...

Beautiful view and great service! Good location too!

Die Aufmerksamkeit des Personals, der Chef hat sich mit einer persönlichen Karte und einer Flasche Cham panier auf dem Balkon zum 70igsten Geburtstag meiner Frau gratuliert. Für mich und für die Ausflüge mit dem Auto Zentral gelegen. Für Gebuchte Veranstaltungen wird man meistens abgeholt. Wichtig ist für mich, es hat super gepasst.

The staff was helpful in answering questions and making recommendations regarding all things related to the island. The breakfast staff was exceptionally friendly. Room was comfortable and clean and kitchen utilities in the room were much appreciated.

We liked the sea view, the quitness and walking distance to groceries and dining facilities.

Clean, friendly staff and very good location

Nice enough hotel, room was quite nice. I felt that the amenities listed were very misleading. There’s not a gym ( and that’s highly important for me) it’s a block down and costs 11 euros a day still. Bare basics of kitchenette. EVERY thing is extra charge per day rental from coffee pot,toaster, kettle etc. I feel this is ridiculous for a 4 star rating and the price point. Staff was average for the exception of Isabelle at the pool bar who was spectacular and also Ruben was great too.

Venlige mennesker, god stemning. Et minus dog, at selv om man bestiller fuld havudsigt risikerer at se mere parkeringsplads end hav, hvis man får et værelse på den vestlige side. Desuden en del larm fra fitnesscentret, der åbner deres dør ud til hotellet og kører hold i spinning med højttalerne på fuld drøn. Virker også lidt fedtet, at servicet er så sparsomt. 3 gafler, 3 skeer osv. Meget tynd wifi. Men stadig et pænt hotel med gode restauranter i nærheden. Vi havde sol i 2 uger og en fin ferie. Madeira er skøn!

BED BUGS!!!!!!!!!! me and my friend stayed for 3 nights at this hotel, and I woke up with 30 bites all over my legs, and I assumed they were mosquito bites, however I woke up during the night at 3.30am the next day and saw the bed was crawling with bed bugs, and I have pictures where they were hiding, in the cracks of the bed board. I spoke with reception who said they would clean the beds, but this is unusual because they are new beds. I’m sorry but my photos show evidence. Don’t book unless you don’t mind them crawling all over you during the night, and itching all day on holiday.

Don't take half board. There is different menu for half board clients. By paying half board you pay about 1-2€ less per meal but you will get super good food paying same 1-2€ more per day. Differens between half board menu and restaurant menu is very big. The rooms are clean and bed is good. The sound insulation is poor and they have got a bird problem. The pool area could be non-smoking, e.g. so that smoking would only be allowed in the bar area. The sunbeds are very very close by. You hardly can walk between sunbeds. You have to smell tobacco smoke all the time. I booked a room with a full sea view (not a side view) but I got a room with a side sea view. This has already happened ones before. Be careful not to be fooled in this hotel. Hotel was sold out so I didn't get a room with full seaview even if I had paid for full seaview.

The view is very nice.

Good location. Nice ocean view from the balcony.

Hotel de 4 estrelas que não devia ter atribuídas 2 estrelas sequer. Cama mal feita, completamente desconfortável. Cama de casal feita com lençois e edredons individuais. Sobrecolchão a ocupar cerca de 70% da cama. Autocolismo avariado, tive de o arranjar, pedi depois para o reparar, sem sucesso, pois estava sempre a verter água, fazendo barulho durante a noite. Toalhas de banho do tamanho de face, velhas e manchadas de graxa de sapatos (assim como os lençois). Foi solicitado um edredon de casal, mas foi entregue a capa separada do edredon. Um grande problema foi a água quente. O cilindro minimo por quarto obrigava que após uma pessoa tomar banho, a outra só podia tomar banho 1 hora depois. Foi visto no hotel várias pessoas sem o uso de equipamento individual de proteção, a equipa do hotel tem de garantir que o uso do mesmo é obrigatorio entre funcionários e clientes. Foi escolhido um hotel mais caro para termos mais conforto, mas o conforto foi o que menos tivemos, para uma passagem de ano na madeira.

God service men dårlige madrasser. Overmadrasser manglet. Kjøkken var lite utstyrt.

Hotellet har en flott beliggenhet 2,5 km fra byen. Nærområde med kjøpesenter og mange restauranter og kafeer. Fint og rent bassengområde. Leilighetene er praktiske og en del utstyrt. Annet utstyr kan leies. God frokost. Veldig hyggelig personale. Dette var min fjerde tur hit og kommer gjerne tilbake. Pass på å ikke bestille de billigste rommene som ligger på bakkeplan. Her er det veranda nesten uten utsikt som ligger mot treningssenter med mye støy. Bestiller du rom mot øst og kveldssol ,ta gjerne litt opp i etasjene f.eks. fra 4 etasje for bedre utsikt.

Check in was quick and easy, had side sea view and the view was wonderful . Pool area is great and was always plenty of sunbeds. Apartments were modern and beds comfortable but very squeaky

The hotel was superb value for our money! We rented a small suite and requested one on a high floor with unobstructed sea view. The hotel complied. The location is excellent, close to the water but also close to a modern shopping mall. There is excellent local bus service very close by for getting to and around Madeira. In addition they have a beautiful restaurant with excellent food. After trying it out the first night, we had dinner there every night of our stay, although there are lots of other restaurants around. The clientele appeared to be mostly from Scandinavian and Baltic countries, but the employees we encountered spoke good English.. Very friendly and helpful service whenever we had a request, no hidden or unexpected charges, a real find! Madeira itself has become a lot more "touristy" (last visit was almost 20 years ago) but it is still a very charming place. .