실제 고객 리뷰 ONE15 Marina Sentosa Cove

트래블로카 (261)
기타 소스 (338)
8.4
매우 좋음
리뷰 261개
실제 이용 고객 만족도 리뷰
청결

8.8

편안함

8.7

음식

8.1

위치

8.4

서비스

8.6

실제 이용 고객 유형별 리뷰 ONE15 Marina Sentosa Cove
전체
Room Space (3)
Surroundings (2)
Staff Friendliness (2)
Bedroom (2)
Bathroom (2)
Distance to City Center (1)
Accessibility (1)
Ambiance (1)
Hotel Area (1)
Taste (1)
정렬 기준
최신 순
형식
텍스트 포함
리뷰 설정
모든 평가, 현재 앱 언어, 모든 리뷰 보기

실제 이용 고객 리뷰 ONE15 Marina Sentosa Cove

페이지당 리뷰 수
20
40
고객 리뷰
R***n
icon-여가
여가
icon-origin-TRAVELOKA
8.8
/10
8주 전에 리뷰함
마리나 뷰 룸은 요트 정박지가 보이는 멋진 전망을 자랑하며, 슈퍼마켓 3곳과 센토사 버스 정류장까지 도보 3분 거리이고 주변에 레스토랑도 많습니다.
Translated by Google Icon
원본 보기
이 리뷰가 도움이 되었나요?
C***s
icon-origin-TRAVELOKA
9.4
/10
17주 전에 리뷰함
센토사에서 액티비티를 할 때 묵기에는 괜찮았지만, 액티비티 장소까지 버스와 모노레일로 30분이나 걸렸어요. 객실 시설은 훌륭하고, 보트 같은 것도 볼 수 있어요. 하지만 밤에는 주변에 아무것도 없고 수영장도 그다지 좋지 않았어요. 그냥 평범한 수준이었어요.
Translated by Google Icon
원본 보기
이 리뷰가 도움이 되었나요?
B***y
icon-스테이케이션
스테이케이션
icon-origin-TRAVELOKA
8.5
/10
20주 전에 리뷰함
객실은 깨끗하고 넓었습니다. 욕실은 매우 컸고, 조금 과했습니다. 조식 뷔페는 평범했고, 훌륭하지는 않았습니다. 하지만 직원들은 친절하고 도움이 되었습니다.
Translated by Google Icon
원본 보기
이 리뷰가 도움이 되었나요?
Nufus H.
icon-여가
여가
icon-origin-TRAVELOKA
9.6
/10
39주 전에 리뷰함
매우 깨끗하고 편안한 호텔, 넓은 객실과 큰 욕조, 독특한 객실, 어디든 쉽게 접근 가능, 다양한 관광 명소와 가까움
Translated by Google Icon
원본 보기
이 리뷰가 도움이 되었나요?
R***i
icon-여가
여가
icon-origin-TRAVELOKA
10.0
/10
44주 전에 리뷰함
아주 좋아요, 다음에 또 오겠습니다.
Translated by Google Icon
원본 보기
이 리뷰가 도움이 되었나요?
J***g
icon-origin-TRAVELOKA
8.5
/10
48주 전에 리뷰함
욕실 세면대 사용이 조금 불편했고, 금요일 밤에는 좀 시끄러웠지만, 전반적으로 편안하게 지냈습니다.
Translated by Google Icon
원본 보기
1명의 사람들이 도움이 된다고 했습니다.
Michelle W.
icon-origin-TRAVELOKA
8.5
/10
119주 전에 리뷰함
Got a free upgrade, nice hotel away from the city. Peaceful and quiet. Room was great, will be back again.
1명의 사람들이 도움이 된다고 했습니다.
Profile Picture
Natharat K.
icon-origin-TRAVELOKA
8.8
/10
121주 전에 리뷰함
The hotel was good. Staff is help full. The room is clean and bigger than expected. Breakfast was OK, not too many choices however it is enough for basic variety. The only problem is I was stay at 2215 and when I take a shower, there are some dust and sand came off from the pipe and faucet.
+5
이 리뷰가 도움이 되었나요?
Evianty
icon-origin-TRAVELOKA
8.5
/10
125주 전에 리뷰함
An enjoyable stay with spacious room and bath room.
1명의 사람들이 도움이 된다고 했습니다.
Evyn X.
icon-origin-TRAVELOKA
9.4
/10
135주 전에 리뷰함
We had a great stay! The room and bathroom are so spacious. Room comes fully equipped with the necessary items. Only wished the hotel has better maintenance/checks of the room. i.e. One of the bedside lamp was faulty and the TV in the bathroom isn't working well. Nonetheless, the friendly hotel staffs and facilities made up for it. Highly recommend this hotel for those who would like to stay in Sentosa. There is a 7-11 convenience stall and full fledge supermart (Cold Storage), a western bistro and Chinese restaurant in the hotel building. Just a short 5 minutes walk brings you to a long stretch of restaurants at the Quay Side. We had lunch at the Chinese restaurant after checking out. Food was great!
자세히 읽기
+4
이 리뷰가 도움이 되었나요?
Rabeah B. M.
icon-origin-TRAVELOKA
9.7
/10
142주 전에 리뷰함
The amenities was good. Ambience was homey.
이 리뷰가 도움이 되었나요?
Teo C. S.
icon-origin-TRAVELOKA
8.5
/10
146주 전에 리뷰함
Great service from all departments. The room was spacious and clean. Bed was comfortable. The only negative feedback is the aircon compressor cut off sound was quite loud which we could hear it throughout the night.
이 리뷰가 도움이 되었나요?
Ee Soh H. G.
icon-origin-TRAVELOKA
9.4
/10
182주 전에 리뷰함
아름답고 깨끗한 호텔로, 프런트 데스크와 컨시어지 서비스가 훌륭합니다. 도시의 스테이케이션에서 벗어나 휴식을 취하고 싶다면 숨겨진 보석과 같은 조용한 휴양지입니다. One15 마리나 코브에서 멋진 경험을 했습니다. 힐뷰 룸을 예약했는데, 프런트 데스크에서 마리나 뷰 룸으로 무료 업그레이드해 주겠다고 해서 놀랐습니다. 필요한 모든 편의시설이 갖춰져 있었고, 발코니에서 요트를 볼 수 있었습니다. 객실은 깨끗하고 매우 편안했습니다(욕조 옆에 TV도 있었습니다). 시설도 훌륭했고, 냉장 보관소, 놀이터, 레스토랑과도 매우 가깝습니다. 개인적으로 모든 것이 훌륭했다고 생각합니다. 다만 침구가 조금 딱딱했고, 수압과 난방은 좀 더 개선되었으면 합니다. 그 외에는 센토사에서 스테이케이션을 위해 다시 이 호텔에 묵을 것입니다. 바쁜 일상에서 벗어나 잠시 쉬어갈 곳을 찾고 있다면 바로 이곳입니다.
자세히 읽기
Translated by Google Icon
원본 보기
이 리뷰가 도움이 되었나요?
Kim A. L.
icon-origin-TRAVELOKA
9.3
/10
183주 전에 리뷰함
The place is new, clean and comfortable. We were lucky enough to be upgraded to a larger room with a separate kid room. The pool is great, breakfast was great too. We called the reception at night asking for some utensils to eat in the room but they refused to offer us any, which is quite a big minus point, given that they owns a big restaurant. Also the AC in our room made quite some noise at night.
자세히 읽기
1명의 사람들이 도움이 된다고 했습니다.
Faith
icon-origin-TRAVELOKA
9.7
/10
185주 전에 리뷰함
Room was great, bed was comfortable and the bathtub was superb. Very big room overseeing the sea. Breakfast buffet was good even though selection was limited. Staff at the restaurant was very polite and had good service. Slightly inaccessible as there was only one shuttle bus, but there's a 7-11 and cold storage nearby for food at night. Overall, highly recommended.
자세히 읽기
이 리뷰가 도움이 되었나요?
YEO SIEW SIANG CAROLE
icon-origin-TRAVELOKA
5.5
/10
191주 전에 리뷰함
My family of 4 stayed in ONE 15 Marina Sentosa Cove from 25-27 June 2022 in Hillview Room for husband's birthday. My mother-in-law joined us for the stay from 26-27 June 2022 in a separate and supposedly connecting room. We are not members of the club. The good: (1) Latitude restaurant buffet breakfast serves good smoked salmon and freshly made waffles. Shoutout to staff Royston who paid great attention to details. He made the two breakfast meals there very enjoyable. (2) Baby cot was prepared in the room per my request. Room was spacious. (3) Parking is in member's carpark, which is sheltered and easily accessible from room. The fair: (1) 3D2N family stay was for my husband's birthday. He received a box of four bite sized truffle chocolate for it. My toddler child received a dolphin shaped pop-it toy. (2) My room's privacy light was turned off in the evening. Upon exiting my MIL's next-door non-connecting room, we saw the cleaning staff at the threshold of our room with door opened, with no cleaning trolley. Both she and front desk said it is their practice to check on the room this way. We had never encountered this in other hotels. Rated this as fair as nothing went missing. (3) Room service truffle fries at $17.90 before GST was delicious albeit costly for the portion given. The bad: (1) Requested for connecting room in order to spend the stay as a family. Communicated months ago via email, with staff Delia confirming that the connecting room can be arranged. During my check in on 24 June, front desk staff Stephanie confirmed that the other room for check in on 25 June will be a connecting room. But lo and behold, this did not happen. (2) Subsequently, it led to a logistics nightmare. We had a toddler and a baby with us. Our luggages/belongings are mixed across occupants of two rooms. The number of times we knocked/press doorbell over two days far exceeded the total of the past year's. The cards were identical for two rooms. And we don't all have pockets. (3) Poor service recovery. Delia offered for us to change to Seaview Rooms, which have connecting rooms. It was a no-go for us because our luggages were unpacked with things all over the place when this suggestion came at 6pm. My toddler was already bathing. I was feeding my baby. My Soup Restaurant (from food delivery) had already arrived. Delia had the cheek to ask “Why do you all need a connecting room?” during the phone conversation with her to settle this matter. I found that insensitive and unprofessional. (4) No better alternatives offered for rectification. Delia told my husband over the phone that she'll provide discount for the next stay (value of discount not mentioned) and be there to welcome us in person when we arrive the next time. My husband, being a very nice person, even thanked her for it. Will they honor this? We'll only find out if we do stay in ONE 15 Marina Sentosa Cove again. (5) Check out is 12 noon. Received reminder call from front desk at 12.10pm as we were exiting the room. We spent another nightmarish hour packing cross-rooms with two young ones in tow. The call is a sign of a total lack of empathy.(6) Noise: Hillview rooms face the loading bay that has work going on from early morning. The room's close proximity to event hall made music and amplified speech audible from the room, even with windows shut and curtains drawn. (7) Check out: One of the front desk staff was aware of the problem. He said sorry, but it was the protocol-obliged verbalization of apology than an actual heartfelt apology. I had nothing more to say to him after that. Overall a disappointment. Luckily I was with loved ones, not work guests. The company of my family made up for ONE°15 Marina Sentosa Cove's lacklustre efforts and unpleasant experience.
자세히 읽기
이 리뷰가 도움이 되었나요?
Meilina
icon-origin-TRAVELOKA
9.7
/10
196주 전에 리뷰함
Booking for a marina view room, up graded to monte carlo 2 suite room for free. Thank you One15 Marina. Awesome experience. Spacious & sparkling clean room. Nice marina view. Friendly staff at lobby also breakfast area.
이 리뷰가 도움이 되었나요?
Claire L.
icon-origin-TRAVELOKA
9.1
/10
198주 전에 리뷰함
Very relaxing and pleasant stay:).
2명의 사람들이 도움이 된다고 했습니다.
Wong S. H.
icon-origin-TRAVELOKA
9.7
/10
203주 전에 리뷰함
Had a great stay at One Marina.
2명의 사람들이 도움이 된다고 했습니다.
Gayathri d. S. S.
icon-origin-TRAVELOKA
6.1
/10
203주 전에 리뷰함
On the morning of my staycation, I had called to check on my early check-in request. The staff that answered the call seemed to be in a rush to tell me that its not possible. I had asked if I can call again later to check but he simple said its not possible and did not offer to understand my intention and perhaps give me a solution. I also enquired about parking. I was told that I should park in the Member 's carpark and later register my vehicle when checking-in. He said if I park in the Visitor 's carpark, I will be charged and they won't be able to do anything about it. That shouldnt be the way to inform the guest about this parking information. I wouldn't want to purposely park in the Visitor 's crapark and be charged. Furthermore, I only knew about this because I checked on it on my own. So telling me that it is ' not their responsibility ' for parking wrongly was not helpful but more uncaring & unfriendly. The telephone in the room was extremely confusing to use. There were arrows to each digit for different restaurants and recreation places. But they did not work. I was trying a few times to press those buttons and the line did not go through at all. It was rather frustrating. I had to call the main reception to ask for help. The lady said I could have tried the extension. But the extension number was not indicated anywhere in the room. If the extension number was to be dialed, these one-press buttons should not be configured in the room telephone. In the toilet, only the toothbrush set was provided. I was surprised that items like showercap, body lotion, cotton pad were not provided. This being a 5 star hotel, I felt it was lacking.
자세히 읽기
2명의 사람들이 도움이 된다고 했습니다.
페이지당 리뷰 수
20
40

트래블로카 | 사업자등록번호: 291-86-03397 | 대표자명: 안정우 | 영업소 소재지 주소: 서울 강남구 테헤란로 431, 5층 008호 | 한국 콜센터 (오전 8시 - 오후 10시): +82 70 5234 2354 | 이메일: cs@traveloka.com |통신판매업신고번호: 제 2025-서울강남-2676호
Copyright © 2026 Traveloka. All rights reserved