Jari
파트너와 함께
2.0
/10
13주 전에 리뷰함
Hotels.com verified review
The hotel made an excellent first impression. The reception staff were exceptionally friendly, welcoming, and very helpful, especially with arranging parking for our car. Everyone at the front desk was smiling and genuinely pleasant to deal with. The room was clean, and the sea view was beautiful and completely unobstructed.
Unfortunately, the experience deteriorated significantly afterwards. The room temperature was around 30°C, essentially the same as outside. When we raised the issue, a receptionist informed us that Italian law prohibited the use of air conditioning, which was simply not true. As the room was too hot to stay in comfortably, we decided to move to another hotel and willingly paid for our reservation despite leaving early.
What was most disappointing was that the same friendly and welcoming attitude we experienced upon arrival suddenly changed. The interaction became defensive and even somewhat aggressive once we informed the hotel of our decision. This was unnecessary and left a very negative final impression.
A real shame, because with honest communication and a professional response, this could have been a much more positive review.
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