Service is not good, ac doesn’t work well.

Our stay was amazing! We were a bit skeptical since the hallways to the rooms were a bit run down but when we reached our room we were pleasantly surprised. The Deluxe room was huge! though the walls and the bathroom needs to be renovated but it was clean. The beds were comfortable and most importantly the hotel staff were so friendly and accommodating. Will definitely stay here again.

No toothpaste provided (even a small one), which should be included in the toiletries placed in the bathroom. It should be ready for use upon check in.

Front desk personnel was not paying attention and kept guests waiting for status and feedback regarding check in and check out. They kept on talking among themselves noisily. While checking out, we were asked to wait while they check the rooms. We patiently waited as we do not want to rush them while doing the room check. When we seemed to have waited for so long already, almost for 30minutes for just a room check out, we followed up the front desk "Miss, okay na po ba yung room check?" only to receive a unapologetic, "ay sir okay na po pala." Then she started humming/singing to herself. Food provider should improve their menu and quality of served food items. Some carinderia can easily serve better food than the ones in the El Cielito Makati branch. There was also a huge crowd eating with us in the breakfast area. This crowd were not hotel guests but just availed the hotel breakfast so they can have a place to hold their seminar or their meeting. They were so noisy. Almost to the point that we thought they were arguing. It changed the morning-breakfast mood from a supposedly serene and relaxed ambience to a rather noisy and almost-deafening room. We didn't even finish all of our food so we can already go back to our room. The inferior and not well-maintained compared to other numerous same class hotel we have stayed at in the past. The room was big though. Too big you can hear the echo of your voice. It was big but sort of empty. No bedroom slippers were provided. The only good thing about the hotel is the location. Nothing else.

Nice and very accommodating staff.

The location, breakfast buffet and service is superb however the facilities needs a complete renovation. The rooms looks old and dusty.

Love it here waiter need to wear smile pls. Waiter attentive only to older not for younger be fair

The receptionist is not accommodating. Complete toiletries were not readily provided. We were told that ihose are not part of the perks. True these are not because those were supposedly there already that are ready to be used like toothpaste and toothbrush, shampoo and slippers. No trash can inside the CR. Also, the two (2) bottle water was not provided. The receptionist told us that it was not part of the perks. It was a very different experience with El Cielito Hotel Sta. Rosa where we enjoyed our stay.