Thank you Gap! It was a nice stay!

The hotel is near the fast food chains, cafés, and restaurants. The room I booked is clean. It has a shelf where you can hang your clothes and place your luggage and footwear. The aircon is a bit defective (the air swing function does not work) so it takes me some hours to cool my room.

No one was aware of the booking I did two days ahead. Room was not made at all! Room was warm, uncomfortable. Staff couldn't offer anything to compensate for the grave inconvenience since I booked the penthouse with my family. They let us inside the unmade room, not saying a word so I had to complain. They offered a temporary room while the penthouse was being readied. The AC there was also no good. When the room was made at 5pm, they suggested we go there in the evening since it's still warm. Seriously? Your policy is 2pm and you're telling me room wouldn't be comfortable until the night. Worse is, you're not offering anything to compensate for it! I again had to go down since the front officer Christy wasn't much help on the phone. She only admitted it was her fault and she wasn't aware we were coming. The AC was barely there even if they brought in 2 fans. I had to suggest that they allow my two pets as compensation. Following day, they said we were entitled to four breakfast sets. I again had to call them and made them aware that the online booking says the penthouse is good for six so I had to tell them to give six sets! Seriously, gap hotel? You have to cause two days of inconvenience to customers who just want to have a good time?

The room was super clean and spacious. My boyfriend and I had a really great stay. Even the food was awesome, too! Thank you very much, GAP Plaza Hotel! 😊

The bed is small for 2 people. That's why we get the 2 double room and combined it. Location is great. It is within the city. But, needs to improve more on the free breakfast and the toiletries.

The staffs are more than willing to accommodate concerns and request made are not taken for granted. Will surely come back to the hotel.

We had a great stay,the hotel is nice clean and great value . The only downside was the coffee as it was great but only creamer was available

The staff are very accommodating.

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