I must have given it 5 smiles for the cleanliness but the night before we go to sleep (which is thank goodness!!), my husband saw a insect on the floor. Anyhow, my husband manage to sent it out of the room but I was disturbed for hours thinking there's more coming plus we can't help but think where did it come from and how it go to the room. But aside from that incident and the checking in problem/confusion, all is great.