Receptionist is not 24 hour on duty. Luckily a guest was inside and opened the door for me. And luckily I can contact the hostel contact no. Apparently they stick a message outside the door. Drinking water was never available. But the receptionist is friendly enough. He gave info and direction of where I can go by taking public transport, and also booked for me minivan to go to Chiangrai. The hostel room is dark and quite old.