Check in time 3 pm, found out water heater gt problem, inform to customer service, say will change room for us at 4pm. Wait until 5pm, call cs and they tell us no room available. Ask them call technician, said will come over check in short while. Wait till 530 call cs and ask, said no technician are available. What a good cs service. Also what a good experience in Melaka. Won't consider for this anymore.