We were put in an accessible room where the bathroom had no ventilation and had a faint unpleasant odour. The bed had strands of hair on the sheets when we pulled back the comforter. The toggle switches on a few of the light were dangling or loose from the fixtures. The pictures on the website were better than reality. The staff were very friendly.

My stay was disappointing, especially during the first two days. Upon arrival, the room had very damp air and a strong unpleasant smell, making it difficult to stay comfortably. I asked to see another room, but it had the same issue. Since it was late and my booking was non-refundable, I had little choice but to check in. At first, the staff denied there was a problem and suggested the smell was normal. Since two rooms had the same condition, I suggested that the building’s central ventilation might be the cause and insisted that maintenance investigate. Only after my repeated request was maintenance called. The issue was fixed within about 24 hours, and the air quality improved noticeably. Other problems included a non-working telephone, too few coat hangers, a clogged sink drain, and poor bathroom cleanliness. Some dirt and grime appeared to have been there for a long time, suggesting an ongoing housekeeping issue rather than something missed between guests. Most problems were addressed within 48 hours, except the bathroom cleaning, which remained unresolved despite my complaint. Overall, this hotel needs better management, maintenance, housekeeping, and room inspection. On the positive side, the Brampton location is convenient and parking is plentiful.

My room was not cleaned especially the bathroom

Not good ..Beds are uncomfortable..Service is very very slow..

Nice staff and nearer to most places

Nous avons été très bien accueilli

The outside of the hotel, lobby and hallways have obviously been renovated and are lovely. The room itself was musty, smelled like wet animal, had stains on the chairs, holes in the blinds. The front of the HVAC unit was taped on both sides and it fell off twice in our one night there. The mattresses both were so worn there was a visible divet the length of the bed. We shortened our stay and left after one night.

Good

Para empezar la chica de recepción pésima atención al cliente arrogante y despota las sábanas manchadas la puerta del gabinete de donde está en microondas estaba rota también me tocó bañarme con agua fría pagué tres noches y solo me quedé una tampoco me quisieron devolver el dinero ese hotel es un asco no volvería en la vida

Overall very good 😊😊😊😊😊

Very simple hotel but not much vegan breakfast choices but overall not bad

Okay for one night.

Staff nice friendly and approachable

Dirty

Staff friendly and clean rooms

Great

I have travelled a lot and stayed at many hotels. The

Lots of parking. Only 2 small pillows provided on King bed. Did request extra pillows and were provided with them.

Room don’t have a lot of stuff did not have a hairdryer. Have to ask for it. Shampoo smell awful no Kleenex box no notepad only had a pen.

Staff were great. Rooms could be cleaner