전체 평가 및 리뷰 Asia Novo Boutique Hotel - Masbate

The elevator is broken. No attempt was done to inform us beforehand. We ended up wasting the reservation and booking somewhere else.

Makalat ang Hallway parang hindi hotel.

Front office staff not helpful and unfriendly. I added an extra bed for a third person then I found out they have bigger room with 2 beds which would have been better than a mattress on the floor. But they didn’t want to do change my room. The reason? Because I booked my original room online and the new room was cheaper than the online rate. They finally agreed when I said they don’t need to refund the difference, just give me the room with 2 beds so the extra person will not be on a “bed” on the floor. It took a lot of arguing and time for them to call the management for permission to do it.

Pluses: - location is right in the middle of the city - night staff are attentive -guards are hospitable Minuses: - stayed for eight nights and room was cleaned once (and after 2 requests) - morning receptionist is more interested in texting than listening to guests - lift wasn’t working for a couple of days and was forced to take the stairs to the 4th floor