The facilities are amazing but the staff, service level and food is horrible. Let me give some examples. They have a cozy game rome that has a fire place when i adked if we could light it up the snswer was no!, The new years dinner was horrific and there where lots of complaints, same with their food in the afterskibar named bierstubbe. They had removed tge ability to use the kitchen in the rooms etc etc. The staff was in general not helpfull and service minded

Happy with the suite and the SPA! Unfortunately, due to no availability , we could experience the restaurant !

Rummet var ändamålsenligt. Personalen vid restaurangen på hotellet hade väldigt dålig engelskakunskap. Middagsmaten var en besvikelse.

Superbe établissement dans le style local

Wir waren 3 Nächte im Rahmen einer Fernwanderung in Alagna, also nur mit Rucksack und bekamen scheinbar eine höhere Zimmer- Kategorie mit einer Küchenzeile. Leider ohne jegliches Geschirr. Das Zimmer war sehr schön mit viel Holz eingerichtet. Das Bad war für unsere Bedürfnisse, 2 Freundinnen auf Hüttentour, sehr klein. Speziell das Waschbecken mit dem Spiegel war wenn eine Person davor stand, für die andere nicht zugänglich. Das Personal war durchweg sehr freundlich und hilfsbereit. Die Abdunkelung im Schlafzimmer war sehr gut. Das internstionale Frühstücksbuffet bietet viel Auswahl, die Qualität von Käse und Wurstwaren war gut. Natürlich gab es auch diverse Kuchen und Croissants. Nachmittags gab es einen reichhaltigen kostenlosen Aperitivo (exklusive Getränke). Durch viele Familien mit Kindern und einer größeren Gruppe von Freunden wurde es schnell mal unruhig. Das Hotel liegt am südlichen Ortsrand. Man kann zu Fuß alles sehr gut erreichen. Bis zur Gondel sind es ca 15 Minuten.

The room was ok: paper cups was a misser. There was a kitchen but it was empty. The spa was very nice, including the swimmingpool and chairs outside. The breakfast was a disappointment, no good bread. It was simple.

Bella la struttura, il livello di servzio non all'altezza del prezzo

quality of the in-house dining experience doesn't match the profile of the hotel. The facility keeps a very high level and are at the top in the area. but considering the normal high quality of the Italian dining experience, this hotel consistently underperform unfortunately. I still would recommend staying here since there are several really nice alternatives outside the hotel.

Alagna Mountain Resort & SPA provides nice facility and exceptionally friendly staff. Serving delicious breakfast and dinner on site and offer complementary activities scheduled at the hotel and around the village Excellent recommendations on activities and restaurant.

A resort with great potential. Bad: ac did not work, blood on pullout couch, restaurant is closed half the week, spa services next to none, no help with obtaining even a simple blanket at nighttime, they charge for water and shut off cool water dispenser after breakfast and say you have to pay, charge you 5 euro to replace your towel after spa or swimming. Good: the friendliest night staff guy! A dream of a place with picture perfect mountain view, old town feel, great local restaurants, hiking is amazing a cable car is there, rolling waters, i felt safe. Nice pool. This place could be a 5 star resort if the staff was more dedicated, the spa had more services, and if it wasn't so sparsely staffed and they didnt charge for basic human needs. Food was ok, but on the fastfood side of a menu for the hot food.

Tutto molto bello, struttura per famiglie molto elegante

Spettacolare!

Fantastiskt Enda minus var att sängarna var för hårda.

Everything was just perfect

Great Hotel. Friendly staff. Beautiful location.

Maden i hotellets restaurant var ikke særlig interessant. Morgenmaden er god.

We arrived several days after earth slide had blocked the only road to Alagna. We were NOT informed. At 23:30 we found out, as the road was blocked by police. Hotel not reachable by phone. We tried several options but ended up sleeping the first night in our car.

Mi sono trovato molto bene all'Alagna Mountain Resort. È una splendida struttura adatta per le vacanze e/o weekend e la consiglio sia per famiglie sia per le coppie o gruppo di amici. Le stanze sono extra large, silenziose e ben arredate. Il personale è disponibile ed efficiente. La spa è un bijou.

Il n'y a pas de buanderie ni de restaurant pour souper le soir, ce que nous aurions apprécié. Par contre, les appartements sont très bien et on y ressent vraiment l'influence des montagnes et du Nord.

Globalement un bon séjour, mais l'hôtel n'a rien d'un quatre étoiles. Le restaurant de l'hôtel est cher et certains produits ne sont de mauvaises qualité (boissons), le spa est peu accueillant et très basique, la piscine est à 32°C.