Lynne
친구와 함께
8.0
/10
13주 전에 리뷰함
Expedia Group verified review
I spent 3 days at this hotel with a friend.
The hotel was spotlessly clean and the staff were friendly and helpful especially Jeannette. Nothing was too much trouble for her and she dealt with any issues we had . The hotel had a gym but the main areas, such as the bar/ bistro and the lounge was in a separate building to the hotel , which was just outside .
This was called Rangos
Although the hotel had limited times the reception was open, there were phone numbers we could ring if we needed help, and Jeannette gave me her personal number . She dealt with the issue with our door very promptly and sent someone to show us how to get into our room.. she also explained the remote control only worked when you turn the TV on manually
Hotel is near to Beamish museum and we used stanley taxis a lot but then found the bus station and taxi rank were by each other and bus fares are cheap.
The only fault we could see is the maintenance of the building , although that wasnt major . Jeanette seemed to be jack of all trades and was good to fix what she can .
We had a pleasant stay but did miss having a 24hr reception .
The hotel is situated in a housing estate which was very quiet
We didn't venture into stanley due to a short stay .
But thiank you to all the staff for their customer service and friendliness
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