Amazing staff very attentive and helpful. The room, the onsen are very clean and well maintained. The food was amazing. Steps from a couple of conbinis and good restaurants. Only slight downside is that it’s a bit of a walk (20 min) or a short drive to Goryu ski resort. It’s a 15min cab ride to Happo. Didn’t find the public buses to be as easy or convenient to use so we used cabs or walk.

My partner and I visited while in town for a ski trip. We had a wonderful time. The staff as very attentive and helpful, and the restaurant at the hotel was very very good. The breakfast was amazing (especially when we got individual breakfasts on the day the buffet was not available), as was the dinner (Japanese bbq). We enjoyed the onsen, which features snacks and drinks. Our room had a very nice shower and heated floors. There was a ski gear drying room as well which was convenient. We loved this hotel!

An amazing place to stay if you want to experience the traditional Japan in a comfortable way. Chiko went out of her way yo help with many things and the Onsen is amazing with access all night. Convenient to the shuttle bus to Goryu which accesses Hakuba47. Our family had a wonderful stay!

Great location to relax in between skiing. Beautiful property and glorious onsen. Super nice staff and fantastic Yaki Niku cuisine

Great place to stay . Family room for 5 was great. Staff awesome absolutely recommend to all.

the people

Fantastic spot. Heated floors. Great staff

This Amazing Onsen Hotel is immaculate and i recommend to all!! Kenji and his team do an amazing experience.

Amazing hotel, baths, and especially service. Photos don’t nearly do it justice. Would give it a 12/10 if I could

Very very nice hotel with wonderful service from staff. Guests can enjoy free breakfast, icecream, yakult, night noodles, sake and onsen in the hotel. Would definitely visit again for next ski trip

The inn proprietors were exceedingly helpful, friendly and kind. We felt very welcomed. The onsen bath was beautiful and very relaxing. They provided some nice spa products that I enjoyed. The breakfast buffet was delicious with many local products used. Dinner at the restaurant was colorful and delicious. We thoroughly enjoyed our stay.

the staff were exceptionally friendly and helpful. and rhe room and facilities are impeccable. will definitely visit again

This was one of the most extraordinary experiences I have had traveling!! The staff was extremely kind and thoughtful and it felt like staying with family. We were looking for an authentic Japanese experience and this hotel exceeded our expectations. We were so sad to leave. We used the onsen everyday and enjoyed the traditional Japanese breakfast every morning before skiing. The location was great, and we will definitely be back!!!!!!!!

Amazing customer service. Employees go above and beyond to ensure your comfort and are so lovely.

We stayed over the new year, and during the January 1st earthquake. This was our first time visiting Japan and we speak zero Japanese. We are so thankful to have stayed at this hotel with such an excellent team. We have done a lot of travel and we mean it when we say the staff at this hotel were the kindest and most supportive we have ever experienced. They had portable devices to translate and allow us to communicate, as well as a great staff member that spoke English! We had many questions with our ski and snowboard gear delivery, ordering taxis, and helping identify a new route to get to our next destination with travel disrupted due to the earthquake that the team enthusiastically helped with. On our departure day we missed our shuttle pick up from the hotel, and Kenji kindly drove us 15 minutes to the Hakuba Valley station himself just in time to make our transport to Nagano! He was a hero to us, and this was just one of the great experiences we had with this accommodation. Also the restaurant and Onsen are excellent!

What an amazing experience. Extremely friendly staff that went out of their way to make our stay enjoyable. The onsen is a HUGE plus to help unwind from a day of skiing. One of the few that allows tattoos as well. Even my five year old daughter was able to enjoy it. Will definitely be staying again!

店員さんも優しいし温泉も焼肉さんも付いてる最高のホテルです、スキー終わった後一番おすすめです！！！！！！！

Our stay here was great! The onsen is AMAZING! Small room but had everything we needed. And free breakfast! The bbq restaurant in the hotel is so delicious! The staff especially made our stay so wonderful, they were so accommodating and helpful, we’d never experienced hospitality like it!

Hakuba Ryujin Onsen was amazing. The staff were wonderful, the rooms were nice and cozy, and the onsen was beautiful and relaxing. The breakfast was delicious and a great value, and the BBQ restaurant inside the hotel was also great. I would absolutely stay in this hotel again.

The team at Hakuba Ryugin Onsen is Fantastic! We stayed four nights over Xmas at this 8 rooms onsen hotel that’s 3 mins drive from Hakuba Goryu ski resort. The staff are big on smiles and enthusiasm, and anticipate our every needs.... little gifts for the kids (everyday!), complimentary onsen entrance tickets for our friends who were visiting for dinner, refill my hot water bottle every time I walk past, shovel snow off our car in the morning, and most awesome was a complimentary room upgrade when they saw that our two kids were not so tiny as to fit into a room with us with two double beds. Food was yummy; traditional Japanese breakfast , and a great yakaniku restaurant on site that’s reasonably priced and good quality. The onsen (public only, no private or family baths) was a real draw to finish up a day on the ski field.