I’ll start with this.The hotel is beautiful & the staff seems to be great.But-Our experience has been horrible.When I got in the elevator&it smelled like weed BAD(even the kids asked-What’s that smell) I should’ve walked right back out & went to the next hotel.That was just the beginning of a bad experience! Please remember when u book a hotel that is “kid friendly” that not all children are cute 4 & 5 year olds- some are obnoxious teens that r booked 10 to a room for birthday party’s & have zero parental guidance!
We took the kids to the pool &that was a miserable experience! The teens were running, screaming, jumping in our personal space, squirting water guns at my family!A lady did say something to a teen and apparently the teen called her mother bc her mother came down& confronted the lady that said something to her. Don’t send 6 teens to the pool unattended! We didn’t end up staying at the pool long. A staff member did assure me the pool was great when she came in at 11pm (adult only hours😂)
We woke up to running up&down the halls&banging on the doors- like the building was on fire! We called the front desk&it did stop about half! I realize the hotel cannot control undisciplined & rowdy teens BUT when you pay a premium rate for a room u expect more than a Motel 6 experience.We were not on the side on a freeway at a budget motel. Staff should not allow people to book a room & bring in groups of kids- birthday cakes & balloons.I was told mgt would call-they did not