전체 평가 및 리뷰 Holiday Inn HANGZHOU GONGSHU by IHG, an IHG Hotel

호텔 위치가 항주 버스터미널과 가까워 공항버스 이용후 호텔까지 이동이 편합니다. 호텔 내부시설도 깔금하고 가성비가 좋은 편입니다. 항주 여행 혹은 출장시 이용하면 좋으니 적극 추천드립니다.

깔끔하고 출장으로 다녀오기 좋습니다.

매우 청결하고 직원 서비스 마인드 우수합니다 가성비도 좋아요

Good

On the night I checked in they called me that my takeaway arrived and they will deliver to my room, then mysteriously my meal disappeared, hotel staff said it was delivered to the hotel next door, which are belonged to the same group with them, and he would get the food for me from the next door, and nothing came after that, I worked till 3am and went to bed hungry. I was suddenly awakened by a loud noise on my door at 5:50am, someone was pushing my door hardly and trying to open my door. I was shocked and called hotel staff, she replied that the one outside my door was not hotel staff, and they have nothing to do with that. After I called the hotel staff, I saw through the doorhole that the guy outside my door received a phone call and left. Then at 7am again I heard some noise outside the door, and I saw another men squatting at the door, I called the hotel staff again and he did not gave any response on phone. So I called police. The police checked the CCTV and found out those guys who was trying to enter my room and was squatting at my door were from the room next door...It was a terrible unsafe experience for a female stay alone in this hotel, and from the beginning to the end, the hotel staff did not do anything or say anything on my disappeared meal, or my horrible experience, they were like they do not even exist. I paid full price for the horrible day, without food and sleep. The worst experience ever.