When we arrived I went in the back entrance to check in - could only find rooms and a kitchen. I went back out and checked the front of the building, door locked, the door at the end of the building, locked. I went back to the back of the building, got the phone number and called. From there things went well, but thank goodness my cell phone worked - it had only had reception while we were in Grand Falls. I had no reception anywhere west of there, and lost it as soon as we left. I don't know what we would have done if it hadn't worked, because we didn't know until we arrived how the system worked. We had a comfortable stay, and would have used the kitchen if we had had a longer, but we had to rush off in the morning so just made coffee. The beds were extremely comfortable.