전체 평가 및 리뷰 Serenity Island Resort

우리는 모든것에 만족했다. 호텔 직원들은 모두 친절했으며, 섬은 아름다웠다. 다른 호텔로 넘어가는것이 매우 아쉬울정도였다. 다만 딱 한가지 아쉬웠던것이있다. 우리는 항구로 돌아가는 배 시간을 e-mail로 분명히!!! 11시 30분으로 예약했다. 그러나 10시반으로 되어있었고, 그 다음 배편은 13시라고해서 10시반에 급하게 돌아가야만했다 ㅜㅠ

They were really kind and always smiled. We saw the sunrise and reinbow just infront of our cottage. And we went around the island along the beach and saw the sunset. Even if it was cloudy morning and I snorkelled only for 2 hours, my skin was burned. I love the brilliant sunshine and clean sea. So I swam in the afternoon again. We loved the seafood at the restaurant, especially the lobster. You can hear the welcome song and good-bye song and enjoy the delicious welcome drink if you visit this resort.

Resort is very tired and aged and unfortunately it relflects in the staff also who seem demotivated and tired. Part of the beach is lovely, but the rest is covered in rubbish that has washed up. The rooms are very small and basic, but sufficient for sleeping. The food is limited and poorly executed (although the Kakonda was good). The drinks are also low quality. Unfortunately the place needs investment but doesnt seem to be getting it. They also charge for a boat transfer from South Sea Island if you're on South Sea Cruises transfer from another resort, claiming there is no direct stop, but this is false as we got dropped at the resort and picked up off the big boat (standard drop off for most resorts). I've queried this unnecessary charge and heard nothing back, which is another example of their service. The pool was closed when we arrived, ladders left out, nails lying on the pool deck.... They also get day trip visits and we had a group arrive during our stay who took and held all the snorkeling gear for most of the day and the day beds around the pool, you get no priority as a paying guest. Bring your own snorkels! Definitely a lot of nicer places in Fiji where you'll get a proper Fijian experience and hospitality for similar (or less) money. Hopefully they can get investment and support soon....

Overall, we had a good time. The staff weee very welcoming and nice and the food was above expectations. However a couple items to be aware if you stay here: We chose the all inclusive option but it’s not a true all inclusive resort. Food and drink are only covered during “meal hours” which exclude 2-6 pm. Their system to track all inclusive guests is also faulty as they rely on paper receipts to tally up drinks that don’t have time stamps. So at checkout I was surprised with large charges for drinks that should have been included in the all-inclusive package. Thankfully the staff was great about making adjustments at check out. The only other negatives were that we never received our welcome drinks and communication with staff was difficult (both taxi arrangements never showed up) and room didn’t have bath towels for a day. Not a huge deal but an inconvenient nonetheless.

We were on the island for 3 days with friends. A very pleasant resort from the start. At the end of the holiday, we no longer had this feeling. We had an all inclusive stay. The staff were annoyed that we still wanted something. I do not recommend the All inclusive service! When leaving Serenity for the main island of Fiji, we discovered that our money had been stolen. The safes were not functional in the cabins, but we believed that we were in a safe resort. We were very wrong. We discussed it with the manager, but to no avail. Big disappointment with this resort.

Serenity Island Resort is a true South Pacific experience. Serenity is private, peaceful, and unique. It was my favorite Fiji place. The staff is so friendly. Our room was close to the water so you could hear the waves. If you want the perfect, polished, crowded hotel then this is not for you. The hotel was clean and tidy but the undeveloped part of island needs trash and brush cleanup.

We absolutely loved our stay at Serenity. We had a beachfront bure, number 16, which was very clean, comfortable and well appointed. We could swim and snorkel right out the front of it. Overall the food was great, although a little pricey but generous sizes. The staff were lovely, very friendly and helpful. The only negative thing would be the condition of the main area around the pool and bar area was a bit shabby, had a bit of a faded tired feel to it but we weren't wanting the pool with all the pristine ocean surrounding us. Would definitely stay there again, perfect for complete relaxation at the end of a holiday, especially after staying at one of the busy resorts.

All good

If you are seeking an authentic Fijian cultural experience, Serenity Island is an excellent choice. The staff are exceptionally attentive and supportive, which has left a lasting impression on me during my travels. I would particularly like to acknowledge Sammie, Emost, Gracie, and Tanni for their outstanding service. The resort offers a wide range of activities, both on-site and through day trips, alongside an impressive menu selection. The spa, conveniently located near the beach, provides various options for relaxation. However, there are a few areas that require attention. The comfort of the beds could be improved, as they currently do not meet expectations and may need to be replaced. Additionally, it would be beneficial for staff to ensure that all amenities in the bure are in working order prior to guests' arrivals.

The hut on the beach was beautiful. New, spacious and a good size bathroom. The property itself was very nice. Lots of snorkeling spots, sandy beaches and very pretty to walk around. The only negatives were the cost of transportation (boat) to the island was extremely pricy ($350 CAD return for 2) and the food was beyond terrible. Breakfast was so disappointing with next to no selection and the dinners were below average. In particular the buffet we had the one night. For over $50 CAD, there was about 5 things to choose from and some clumpy rice.

Breathtaking Wanna go back soon!!

The staff were amazing; friendly, and helpful. Did everything to make your experience special.

The staff were friendly and sweet. However, we paid for all inclusive and they changed the terms after arrival and limited drinks and food. They then wanted to charge extra for things that were supposed to be included. They also ran out of multiple liqueurs so we couldn’t even drink what we wanted - rum, vodka, and others.

I stayed at Serenity Island for 4 nights (I regret not staying longer) The island is a paradise on its own, with reef all along the island where lots of fish (all sizes and colours) and star fish can be seen while snorkling, kayak and SUP available too. Different activities are offered each day/night and the activities staff is super fun making each activity more exciting and entertaining. The facilities are a combination between forest and island paradise, with the smell of flowers all along. Bedrooms are equipped with everything you may need and the beach at your doorstep. Food is amazing and delicious, specially cooked by the kitchen staff, omelets are a must try! Gym is well equipped and has a beautiful view of the beach. The spa is a gem at this resort, I tried the foot massage treatment and highly recommend it! The management and staff at Serenity island are super helpful, always willing to assist you and answer all your questions, the atmosphere and vibe is unmatched! Super vibrant and happy! I had a great time during my stay! Thinking about my next holiday at Serenity Island.

superbe ile avec tout le confort necessaire pour un séjour relaxant, l'accueil est chaleureux. Les installations meriteraient un peu plus d'entretien mais rien qui pourraient gacher la tranquilité de l'ile.

Serenity is a beautiful island and resort. We loved the location, the water was amazing and great snorkelling opportunities. However, the dining really let it down for us. The food was not very good and very expensive, often things would be out of stock for our entire stay (a large portion of the menu) and on one morning the buffet was pasta and grilled chicken and fish which seemed a bit odd. They definitely run on Fiji time here and we were often waiting hours for the boat for our excursions.

The biggest downside was the food, i highly recommend you buy your own food before going to the island, because the only food available is whats on the menu. Thats it The food was below average and at time not eatable. There is a shop for buying junk food like noodles and biscuits but its super expensive The breakfast which was included in price is good, they do eggs! And they provide fruit and its a buffet rather than a menu When you book, choose ocean bure up to 17 you can swim in front of, any bures (rooms) from 18 to 33 have rocks so impossible to swim. And they do not do room swaps! The garden bure location is actually good too! On the plus side, The people were amazing they made us feel part of the family which is why i will definitely go back!! The free activities were really good: turtle feeding fish feeding weaving oil making cava drinking and more The water around the island was so clean and clear that we could snorkel from anywhere, corral was very close to shore and fish everywhere Snorkeling gear and kayaks were free including life jackets which was amazing They have good coffee and nice cocktails Note that you need to pay for bottled water. Rooms were very nice and comfortable, hot water and shampoo , towels etc provided Also a nice hammock in front of room and 2 chairs to sit We loved our stay and will be back thank you serenity island and it’s lovely people

Lovely friendly staff, have to go with the flow a bit. Appears to be re-investing so facilities may improve as they recover from Covid.

We spent 3 nights at the resort with our 4 year old and 6 year old. We enjoyed that the resort was quite quiet - we never had a hard time getting beach chairs, tons of space at the beach, we could grab paddleboards and kayaks throughout the day. The staff was very friendly and kind to our kids. The resort maybe isn't the fanciest in Fiji, but we had a great time and appreciated how it was more laid back and calm. The food at the restaurant was good, the spaces around the resort were clean and we could see staff cleaning throughout the day in the common spaces, and there were activities throughout the day we could participate in if we wanted. Overall, I would recommend the resort.

This island is very beautiful and peaceful. There are plenty of beautiful fish to see when you are snorkelling, and some stunning white sandy beach. Lovely staff, comfortable rooms and a comfortable bed.