직원분들이 너무 친절하고 음식은 파라이빗 룸에서 식구끼리 정말 맛있게 먹었습니다. 꼭 가보시기 바랍니다.

Japanese attention to detail was everywhere. Food, tatami mats, onsen and wonderful staff made us feel very welcome.

Amazing staff, food and hospitality

Huge room, good service and onsen

Nice ryokan near the lake. 2 meals are good but slightly pricy.

Kashintei Shirahama is definitely one of the best Japanese ryokans we have visited. Location wise it's perfectly located right by Lake Tazawa, 30 minutes from Kakunodate, ski resort, Dakigaeri Valley, Tatsuko statue. The staff is extremely friendly and helpful, especially Nori-san and Minori. Whenever we hit a snag with our communications, Google Translate would hop in. The first floor is where the private onsen and public onsen are located. The rooms are on 3rd,4th and 5th, with 5 units on each floor. We got the room with 2 double beds. We ordered the half board option so we have Japanese breakfast and kaiseki dinner for 2 days. There's no duplicate dish, and we got to enjoy many Akita specialty such as Kiritanpo, Hinai chicken, Inaniwa udon. Every single dish is exquisite in taste and is a piece of art. The meals are served at a private dining room. You can also use the private onsen free off charge, it's first come first serve for 40 minutes max. There's a free parking lot across there street and elevator, so it's not of a concern with moving the luggage to the room. The bed is very comfortable, we slept like a baby. It's very relaxing vibe.

Excellent retreat option. Highly recommend.

玄関を上がってからエレベーター内も廊下も部屋も畳で大変気持ち良く、お部屋の中にある個室ダイニングルームでのお食事も美味しく、とてもゆったりと快適な滞在となりました。 大浴場に行く際に使う素敵なカゴが浴衣セットと一緒にお部屋に置いてあり、テンションが上がりました！ シャンプー、コンディショナー、ボディソープを部屋風呂用にフロントで貸していただきました。かわいい小さなボトルに入っていて、感動しました。 露天風呂と大浴場の間の網戸が修理されていたら、全て5スターにしました。

ホスピタリティの高い、居心地の良い旅館でした。機会があれば、また行きたいです。

食事が美味しい

事前にナマモノが食べれないと伝えていたが 連携が取れていなかった。 しかし、貸切風呂が良かった。 スタッフの皆さんも笑顔が多く気持ちよく過ごせました。

清掃が行き届いている。食事もおいしい

部屋食でダイニングが別になっているのは良かった。食事も大変美味しく、内容も充実していた。 露天風呂に温度維持の為のカバーが掛かっていたのには幻滅した。全く風情が無かった。他が良かったのに、露天風呂のせいで再訪はないかなと思った。とても残念。

館内はとても清潔で、落ち着いた和の雰囲気が心地よかったです。スタッフの方々も親切で、チェックインからチェックアウトまで丁寧に対応していただきました。

非常乾淨的飯店，全棟飯店都鋪上塌塌米，連電梯內也是。入內需要脫鞋，飯店服務人員會幫你收鞋子、或是幫你準備好鞋子。用餐的地方就在你房間門口對面，用餐氣氛極佳。24小時開放溫泉，有家庭風呂與露天風呂。鄰近田澤湖畔，落日很漂亮。

Excellent Japanes Onsen experience. Will come back next year.

田沢湖駅と旅館の間の無料送迎（要予約）があるので、たいへん助かりました。田沢湖まで徒歩1分です。食事はグループごとに個室で取ることができて、くつろげます。秋田名物を食べることができました。冬だったので寒くて、露天風呂は一瞬しか入れませんでしたが、温泉は広くてゆったりできました。

Beautiful inn and a beautiful location. Wonderful hospitality and the food was outstanding. Very special experience to stay here and enjoy the hot springs and comfortable room.

We booked our stay to experience a traditional Ryokan and are so glad we did! From the moment we entered the building, the staff made us feel welcome, were incredibly attentive and the picture of Japanese service standards, which are so much higher than what we are used to in Europe! We were incredibly impressed with the meals in general, but particularly the dinner was outstanding. Our waiter made the experience extra special and we loved the pride with which he explained the dishes to us as well as the food presentation. Dinner is served in a private dining room opposite the rooms. The rooms are spacious and very clean. We would highly recommend to book this place if you’re up for a truly Japanese experience. Thank you again for a wonderful stay!

The entire area around Lake Tazawa has seen better days. So has this property; it is a bit tired and in need of some love and attention. Having said that, the overall experience was very good, with great staff and exceptional dining.