Great staff, amenities, good food, nice view of Mt Fuji. Very high end hotel, worth the price and would visit again.

地點比較僻靜，有私人露天風呂，還有富士山景

We had a really lovely stay here. We felt totally immersed in the atmosphere of a traditional Japanese Ryokan. The food was both delicious and always beautifully presented. We are really glad that we made this stop as part of our travels around Japan. Mount Fuji was mostly covered in isolated low level cloud, but we did get a gorgeous view once or twice. Points to note are that there are no other facilities other than your room and dining room which is accessed at set, pre agreed times. Early check in is not an option and there didn’t seem to be any English speaking staff when we needed help. There was nothing within walking distance but the hotel were able to arrange a cab so we could visit the gold mine for a few hours and lunch after arriving too early.

Soaking in the outside bath with a view of Mt. Fuji, eating above average meals are the highlights. The staff, what few of them there are, seem to play multiple roles and do not engage with the guests. There are foreign staff but little to no English is spoken. The staff don't seem to talk to each other when they are in view. Very cold atmosphere at check in and check out and that wasn't because of the weather ! The service was just so lacking ! The room was not cleaned to a level that I was expecting. Hairs were seen in the cupboards and coffee stains on the table. The sheets on one of the beds looked dirty and had to be changed. Overall, I cannot justify at stay at this location if I am to consider the cost.