The location is superb and offers great value for the area. Most importantly, the staff are friendly and incredibly helpful when we requested a room change. Our second room was lovely, which shows the hotel definitely has 4-star potential.
Unfortunately, our first night was spent in the infamous Room 101 (basement level), which ruined the overall experience. The air conditioning was broken, extremely noisy, and could not be switched off. Furthermore, the "double bed" was actually two twins pushed together that kept sliding apart, causing me to fall into the gap throughout the night.
We initially wanted to give this hotel a 4/5 because the service and the second room were so good. However, after checking Google reviews post-stay, we realized that the exact issues with Room 101 (the AC, bed & cleanliness) have been reported by guests for months.
It is disappointing that the management continues to rent out this specific room despite knowing its condition. While the staff are doing their best, they needs to either renovate Room 101 or stop booking it until it is fixed. We are leaving a 2-star review to raise awareness for users; if you stay here, the hotel is great—just make sure you aren't placed in the basement!
