The bed was incredibly saggy in the middle, effectively making it like a hammock. I (anybody) couldn't sleep at all, making my stay a complete disaster.
I made the night porter aware and he came up, acknowledged the fault and agreed it was unacceptable. He said he couldn't refund me but would have the hotel manager contact me regarding a refund. We checked he had my correct details yet nobody has bothered to contact me.
Michael, Glasgow, Scotland.