We arrived at the hotel early so left our case with the staff as we were going to our daughter’s birthday party. Arrived back at the hotel at about 9.30p.m to be taken to our room. I was shocked it was the smallest room and as I’d paid £232 plus £50 deposit for the largest room. When we went down to breakfast the next morning I spoke to a lady there and she said that the rooms had got mixed up. Then we were informed that the kitchen was closed for breakfast as they were waiting for an engineer!!

Staff excellent and extremely polite. Room lovely and. I’ve been here a few times and recommend this hotel

Room was clean and facilities good. Staff were very pleasant and helpful. Breakfast was cooked. I would have preferred some continental breakfast options ie cereal etc. We booked the hotel because of the parking and it was available. Only issue being the car park is not clearly signed and we drove past it on a very busy road which made our arrival rather stressful. Better signage would be helpful.

Overpriced, forgot to make room, mushrooms tasted like soap. A fabulous weekend.

The good: the staff were so friendly, the food we tried which was snacks and starters was delicious. The bad: the room felt like it was halfway through a maintenance job - both shelves were missing from the bathroom, wall fixings still attached. The missing shelves were spootted stored under the sink. The housekeeping was lacking with marks on the bathroom floor and the vent on the aircon was seriously dusty. Would definitely come back for drinks and dinner but would be cautious about staying again.

Very nice room. Good breakfeast, - yet placed in the pub area!!! Technical delays at Checkin and out.

Nice, clean room and friendly, welcoming staff.

Had a decent cooked breakfast; disappointed to find out after check out that our deposit was refunded less a charge for £4 , which we assume was for the orange juice we asked for at (the pre booked) breakfast!!!

Incredible vibes and a lovely pub, too. A great place to stay, and so close to the ThamesLink.

The hotel is set above a beautiful bar. The staff are friendly and helpful, and the room was warm and comfortable. The bathroom was spotless and I really enjoyed my morning shower

Parking behind the hotel made it super easy to get in and out when renting a car. Yummy food as well in the restaurant / bar. Staff was very helpful and accomodating.

We were told we had been upgraded on arrival and went to our room to find two bags of crisps and two cans of drink with the tea and coffee. There were no visible signs to indicate these came at an extra charge so assumed they were complementary with the upgrade. After checking out an extra charge was put on my card and I was told it was for these items. Really disappointed with this as it was very misleading. I was told a price list was included in the basket, there was none as we specifically checked just in case. After explaining the circumstances and requesting a refund I received a very brusque reply saying there would be none. A shame as we would have returned otherwise.

It was ok, wasn’t bad, but wasn’t a place I would rave about. I chose it because it had parking (a rarity in London) and because of that it was easier to overlook the revamp that the hotel seriously needs. The staff were very friendly, but obviously overworked and understaffed so service was very slow. We were only there one night for a concert, so it wasn’t a big deal - however I would of been upset if I was there for longer.

The hotel is in need of refurbishment, choise of food for dinner was limited but food was satisfactory. It was a noisy situation with a lot of passing traffic.

Food - poor and expensive for what it was I.e 4 prawns, linguine and 1 sliced cherry tomato. Cheap to make. Also, 2 pint glasses of coke from the pump at plus £10 is extortionate. Instructions in booklet left in room for WiFi and air Con did not concur with actual methods. No cold water in sink tap (only warm). Windows unlockable. Staff need to smarten their dress. Would not recommend as the hotel looks very tired.

great overnight stay

Meeting in location and found this little gem. Very efficient and accomodating. The onsite parking is a clear winner with tasteful interiors and a great bar! What more do you need!

Friendly staff, well located, free parking. Clean well equipped room. Food let it down, poor evening meal. Poor (cold) cooked breakfast. No continental options

The photos of the property looks much better than the reality. We were not impressed with the demand for a £50 deposit for crisps and a small selection of snacks in the room. The room had an infestation of ants mainly in the bathroom. We were woken up by a fire alarm at 7.20am apparently caused by a hot shower - this was unforgivable. All that being said the staff were very friendly and polite and helpful as were the bar staff. We would love to leave a higher star score but unfortunately it was too much disruption all considered.

Convenient for rail and services and they also have a carpark. The pub downstairs has a great selection for beers and the food is good. The decor in my room was tired though and could do with upgrading. The mattress on my bed was very uncomfortable.