Generally staff was pleasant and helpful. Just wish that the maintenance was kept up. Was given ground floor room which was supposed to have been recently renovated. However it was disappointing. The mini fridge was grimy, the door to the balcony was faulty, the cupboard had stains (refer to photo) and they even provides towels which had been discoloured (refer photo). Also never accept rm 8070 (next to the kids playroom) - the soundproofing was bad so it was so noisy! After waiting until 5pm before we got my room, it was disappointing to say the least! Luckily the service staff (reception & restaurant) were very friendly and pleasant. It saved this trip!