Place was amazing

It was a motel plain and simple. The main dining room was closed, the bar noisy and filled with TV screens - so we ordered pizza in the room, no other dining options. The car parked in front of the room obscured the view of the lake. There was a boil water advisory - so bottled water was provided. We were glad of the setting and enjoyed a walk by the lake in the morning. It was close to the main #1 highway, so a great location and break in the driving.

The hotel staff is very friendly. The rooms are clean and new. Beds are comfy. It was great to have modern day amenities while still being surrounded by nature. The Backyard games area was also a good touch and fun place to hangout and play games. My son was very excited to get a betta fish to watch during our stay. There was also lavender sachets one evening to help with sleep. These small touches make it feel like and upscale boutique hotel. Pool was the only area that felt it needed an upgrade and could have been cleaner. But other than that enjoyed my stay and would Not hesitate to come back.

La télé ne fonctionnait pas.

Room was clean and staff were friendly. Restaurant was very good as well.

Beautiful location, staff were very friendly and helpful. Food at bar restaurant could be better

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Were there overnight so didn’t use any amenities. Will stay again if it fits in our travels.

Friendly service of staff, clean and lots of activieties to do

Wonderful stay.

Room is a standard motel room, Falcon Lake Hotel has branded themselves as a high end Hotel, but this a motel. Definitely not worth $250/night.

Beautifully redone hotel, was to early in the year to use the outdoor games area. Rooms are nice, but on the higher end for price.

Our stay was very disappointing overall, and unfortunately I would not recommend this hotel. The main reason we booked this accommodation was for the pool, as we were celebrating my son’s birthday during our 3 days and 2 nights stay. Prior to arrival, we were informed that the pool would reopen on the second day of our stay. However, upon arrival, there was a memo at r that the construction had been extended and the pool area would remain closed. We were never informed ahead of time, even though the hotel had the opportunity to contact us before we traveled two hours by car with a toddler. Had we known earlier, we would have considered rescheduling or cancelling our booking. What made the experience even more frustrating was how the situation was handled by management. The manager did not acknowledge the inconvenience caused, nor was there any apology or proper explanation. Instead, we were given a cold “it is what it is” attitude before he simply walked away. A complimentary voucher was offered, but it did not address the disappointment and inconvenience we experienced. Because the weather was cold and windy, the pool was supposed to be the main activity for our family during the stay. Without it, we were unable to truly enjoy our vacation. In addition, the bathroom door in our room would not stay closed properly because there was no lock or mechanism to keep it shut. We reported the issue, but no action was taken during our stay. Overall, this was not a pleasant experi

Room was clean and well maintained. Staff were quick and helpful.

Just an amazing getaway great location and clean, friendly staff also made the stay enjoyable flexible for checking in and checking out would definitely come back only down side was pool was being renovated but that is out of the control of the hotel

Nice place, friendly staff, breakfast included

*

Excellent

Les employés sont vraiment professionnels.

Food took forever to get. When we did get it the server dropped a slice of our pizza. Instead of offering to make a new one he just put it on the table and said he wouldn’t charge me for a pop. He still charged me full price for the pizza