LOWEST LEVEL OF SERVICE I HAVE EVER EXPERIENCED This is because.. 1. Ridiculous money exchange rate - Resort: 1 USD = 40 pesos - Normal (at Alona Beach): 1 USD = 51 pesos 2. No opener - I asked the front for a beer bottle opener but they just said "you should bring your bottle and open it at the restaurant". This was very strange because the resort and hotel usually provide wine/beer openers in every room. 3. Trespassing before I checked out - Although I did not check out, they already cleaned up the room while I am having the breakfast. Thus, I DO NOT stay here again.

The room was not clean. We got a free upgrade to a cleaner room. Thanks!

It was really nice place to stay. I had selected the executive room and it was awesome. I could literally step out straight into the pool. The staff was amazing. As soon as I entered the receptionist desk, I was welcome with warm greetings and happy smiles. I would definitely recommend this place.

The Story Resort is a nice place to stay for how it looks on the property, and the fact that the pool goes through the entire hotel right from your balcony is extremely nice. However, I can say that the price of it and how far out of the way it is to get to it can dampen the enjoyment unless you have your own mode of transportation around the island. Nonetheless, the staff were kind and I didn't run into many issues. The only small problems were that my door to my room didn't lock completely sometimes, and the room could've been touched up a bit more. However, it was still a nice stay.

The room is spacious, my kids are happy with the space. However, it doesnt have mirror in the room (only small one in the bathroom). The bathroom is also ok space, but the sink is a bit big that there is no space to put on your personal stuff. They have this list of room things that when u accidentally break whatever it is in there, u have to pay for it. And their price is expensive! So, be careful. The best part of this hotel is the pool. My kids loved it. It is only 4ft deep though, but its so much bigger than normal hotels pool. We might come back to this hotel for the pool, but also hesitating because of that list i mentioned above.