Friendly staff. The breakfast choices were extremely limited; you couldn't get all the offerings. For example, they had ham, eggs, and cheese, but you could only choose 2 of the 3. It's already limited, yet you couldn't get everything.
I paid for an extra person, yet there was no additional towel. There were no hand towels in the bathroom.
There was a mini-fridge that was not plugged in or working.