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We were disappointed with our stay. Parking was not included as expected and confirmed and at check-in we were told there was no option for a larger vehicle, so we had to arrange alternative parking ourselves. We later spoke to someone at reception who assured us we would be refunded at checkout. In the end, we paid around £65 and only received £48 back, which was frustrating and unclear. We will be following this up with Hotels.com. Breakfast was also below expectations, with poor quality overall.

The property was fairly new and well maintained. Close to most dining options and in a very walkable neighborhood.

Very nice hotel with helpful smiling staff. Excellent breakfast.

Great hotel excellent staff and food

Lovely stay, this hotel is perfect. Clean and comfortable. Sophie on reception was lovely 😁

The bed was lovely and comfortable, and I had one of the best nights' sleep I've ever had in a hotel. The front-of-house staff were friendly, down-to-earth, and highly professional, with a genuine "nothing is too much trouble" attitude that made me feel very welcome. My only minor niggle was that the shower gel dispenser was empty, but as I had my own with me, it wasn't an issue. Overall, I had a great stay and will definitely be back. See you again soon!

Great location. Hotels decor is beautiful and the staff are helpful and professional.

Great location and lovely staff!

Check in was quick and easy and the receptionist was very polite. The room itself was to a good standard. There were just a few things that let it down. A cleaning cloth was left in the room on the dress table. Some for the fixtures in the room still had a layer of dust on. It did feel like the cloth had been left as the cleaner was supposed to come back and dust but had forgotten. The toilet also leaked

Great location to all the things to see in Chester! Staff very friendly and helpful.

Being going to chester for years and this is by far the best one..everything was excellent, had a little problem in the first morning, new chef so was advised to order from the breakfast menu instead.. Second day breakfast was amazing ( different chef ) … overall this will be the hotel where I will be staying.. Did get an email with upgrading but on arrival it wasn’t available.. Overall Brilliant

Lovely hotel. Only stayed for one night. But staff were very helpful. Hotel was very well kept and clean. Rooms were lovely and very modern. Ate at the forge restaurant the night we stayed. Was lovely but I’d say it’s over priced for what it is. Breakfast was very nice in the morning and plenty of choice. Would stay again.

Helpful staff and good amenities

Clean well laid out and comfortable room. Good sized fridge, lots of well placed sockets and a large bathroom made it an easy stay. We found easy parking nearby in public car parks. Helpful staff and we would stay there again.

Lovely clean room, staff very friendly especially the chef at breakfast. Good choice of hot and cold breakfast options regularly topped up so everything is nice and fresh. 5 minute walk to tourist attractions, bars and restaurants however still in a quiet. Only tiny thing for me is that I like bread rolls and cheese slices with my breakfast and they only had sliced bread (brown and white) but that was a tiny point :)

Stayed in a standard king room which was very clean and comfortable with more than enough room for two staying for one night. Large bathroom with huge walk in shower. All staff we interacted with were very friendly and helpful. Bar area was very nice but didn’t not use the restaurant. Very good location just enough away from the hustle and bustle but everything just close by. Next to the beautiful Grosvenor Park which leads to the river Dee.

The entire hotel was very clean. The staff were professional, friendly and helpful. Breakfast was very good with plenty of choice. pleasant bar/lounge area. Parking, as with most Chester hotels is not on site, the only downside of our trip. Well located meaning you can visit most of the centre and the riverside, all within walking distance.

Did not buy breakfast. Too expensive.

Lovely hotel in a walking distance from the town centre, highly recommend. Comfy beds, quiet area, lovely brekafast. The only thing I wasn't happy about it the fact that you can't open window at night and you have to sleep under AC.