Top quality room, clean and tidy. Comfortable bed for a good nights sleep. Friendly welcoming staff

Loved everything staff amazing and friendly food delish thank you

All good

Clean spotless room. First class staff

Room was spotless, breakfast was good and a great location just outside of the city centre. Bus service just outside the hotel. Very enjoyable stay.

The hotel was lovely but the staff were even better! Helpful, polite and really made us welcome and nothing was too much trouble.

The hotel is in a great location, and our room was spacious and comfortable (Millenium Stadium) which was right next to the exit and made it very easy to come and go. We had lunch there and the food was delicious, although the service got very slow after our first course, so we didn't order dessert, although we did want one. We were a little disappointed that the bar closed at 10pm, as by the time we got back from the event in the Cathedral, it was too late to have a nightcap. Breakfast was delicious, and we would highly recommend. All in all, a very nice stay and we would go back.

Spotless

It was all great. Nice welcome. Lots of information about travel links. Bus into and out of town from right outside. Staff polite. Food great. Rooms nicely decorated. Access easy. Parking convenient and efficient. Lovely walks in local area.

Checked in online so quick and easy and show to our room straight away. Room was spacious well decorated and warm. Plenty of tea, coffee etc. Bathroom spacious and toiletries. Breakfast freshly cooked and friendly service.

Room was excellently clean

Nice comfortable warm hotel, pleasant staff, good bed.

The staff was very rude to me. I stayed at the hotel part but also decided to have my dinners at the restaurant. The first time I had dinner, a server told me that I get a 15% discount because I was staying at the hotel. The second time I returned, another server told me there was no discount. She was very rude, doubted what I said, and insisted that it wasn’t possible. After checking, she realized I was right—but she never apologized. It made me feel uncomfortable and left me with a bad impression. In addition, the room was dirty and very dark. It is very far from downtown, so you have to take Uber all the time, and there is a lot of traffic. Sometimes it took me 30-40 minutes by Uber to downtown. I would not recommend this place, and I would never stay there again.

Good service from all the staff and easy parking. Strong pub ambience and good breakfast food. Very helpful and proactive to alert me to a couple of items left behind which were posted immediately. Thank you! Would orefer a room not on the staircase in future stays and thought the price was pretty heavy for the actual offering.

It is a nice, stylish pub to stay overnight!

Few faults in room. Bathroom tap wobbly. Curtain rail loose. Bedside lamp flickering. Unavailable to choose a latte for breakfast, we were informed rather abruptly that they wouldn't make 5 different coffees for us ,although we only asked for one. Only filter coffee available. We would have paid the extra if asked. Some of our group had to go to a cafe around the corner for takeaway coffee. Then we noticed staff making their own barista coffee.

The hotel is in a great location with shops and restaurants just across the road and a short walk to the river, plus with the bus stop right outside getting to the city centre was easy too. The bed was comfy and an excellent breakfast made it a refreshing stay. We would definitely stay here again.

I stayed at the Maltsters Arms earlier in the year and enjoyed my stay. I was greeted by a charming lady (with bright red hair) who showed me to my room and exclaimed that it was her favourite. Unfortunately, whilst an excellent size and plenty of facilities, the room was a little disappointing. The bathroom needed some refurbishment: a rusty grab handle, noisy fan and protruding screws. No bottles of bodywash or shampoo for the bath. No soap. The room also suffers from noise from the room above. Next time I will make sure to book a room on the first floor. Apart from the niggles, I advise that you book a table if you wish to eat as the restaurant gets busy. The lower area of the restaurant is used for a quiz night on Tuesdays which restricts the dining area even more. Excellent breakfast and, once again, served by pleasant staff. I would definitely return.

Lovely comfy bed and room and a great meal. Great staff

Lovely hotel and bar/restaurant was excellent.