전체 평가 및 리뷰 Lennox Hotel Miami Beach

Excellent

GREAT!

Did not like: - had a difficult time checking in around midnight, staff did not want to let me into the room without my mom even though she tried calling multiple times to give a heads up -first two front desk employees i spoke with did not want to honor my two free drinks perk via expedia. - upon checking in i received no information regarding pool, services, beach or really any helpful information about the hotel -overall just not very transperant, seems like rules

The best part of our stay here was the staff. There was a lovely woman working the front desk every day who took time to get to know us, and every day would check in to make sure we were enjoying our trip. Erick and Victor whom we got to know as well were incredibly helpful - providing recommendations and golf cart rides to dinner and events! Everyone was just so helpful, personable and made us feel at ease and at home. The rooms were cleaned perfectly every day and the property itself was beautiful. Especially loved the value of having a dedicated section on the beach- this was a big plus for us! Delicious food in the restaurant as well. We will absolutely stay here again the next time we are in Miami!

Excellent

I was not overly excited about the building overall. old building. customer service was excellent. Hope treated us well.

It has a label of “luxury” but was really average. Was on 4th floor and elevator was broken!! The staff stated it’s been broken for 3-4 days now, but assisted in carrying our luggage. I booked a King room with balcony and canopy bed, the room is very small, so is the bathroom, and the balcony that sits only two small chairs. The curtains had blood color stains on them, they only provide u with one Lennox white rob which mine had a small yellow stain on. The cleanliness of the bathroom was 8/10. The pool area was underwhelming, looks cute but it’s very small. Whether ur checking in or out the lobby area gets crowded and tight. Amongst all the staff was EXCELLENT!! ERICK was of GREAT HELP!! Even though I didn’t fully enjoy my stay, with a great staff like that smoothed things over.

Amazing stay!

Ótima experiência!

Beautiful hotel! Conveniently located, friendly staff! 10/10 experience

Nice hotel would stay again!

Terrible

I love the location and the decor of the hotel, staff very friendly as well.

Parking is terrible and the valet attendant never anywhere to be found, we had to leave someone from our party outside watching to make sure that our car would not be towed, while I went inside to ask the valet person to come out and grab our vehicle. Not only did we have to wait in the line to the front desk, for over 15 minutes. Once we got up there, they stated their valet was full and could not accommodate any more vehicles for the day. After hours of back and forth when the room was still not ready at check in time, they then proceeded to inform me that my Subaru Forester was an oversized vehicle and therefore I would need to pay an additional $50/ night for valet parking which somehow now had one spot available for my car. In the meantime, while we waited for our room to be ready for hours, we attempted to enjoy the few amenities that Lennox Hotel offers but were again disappointed. There were no available chairs by the pool or at the bar. My daughters and myself just stood there uncomfortably, no one offered us a chair maybe they could have brought one out. The service there was the worst I have ever experienced at any signature hotel. I have so many more complaints, yet not enough energy to list them each. These were just a few of the main things that were terrible about the Lennox Hotel in Miami Beach.

Tutto ok , colazione buona , ma limitata

It was ok. Booked parking garage off spot hero. Good location.

Stayed two nights. Guest elevator was down overnight. Room wasn’t well cleaned—hair and dirt around the rug and bench, and towels had stains. Bathroom looked recently renovated but had no usable counter space. The ceiling-mounted HVAC near the bed was extremely loud—each time it cycled on, the blower ran at full speed with no variable control, sounding like a wind tunnel. The toilet also broke during the stay. Only two bottles of water were provided for the entire stay; anything more had to be purchased. They charge a resort fee but when we asked for the cart, staff told us to walk because it would be faster. Not what I’d expect from a 4-star hotel.

We really enjoyed our stay at this lovely little hotel. The staff were polite & helpful. The room was clean & comfortable. The pool area was pretty. We also enjoyed our beach chairs at Miami Beach! The location was convenient to beach, shopping & restaurants.

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