전체 평가 및 리뷰 Royalton Antigua, An Autograph Collection All-Inclusive Resort

Hotel was clean and well kept. The staff was accommodating. My only complaint is that the food quality can be improved. I would rate the buffet and score bar 3 out of 10. The food was bland and tasteless. We didn’t get a chance to eat at the specialty restaurants because there were no available reservations for the 4 nights that we were there.

The hotel is a large complex with a few restaurants and bars. The bar areas were nice but we found the food more 3 star than 5 star. The buffet was typical of an all inclusive hotel with a lot of options but nothing particularly special. We dined at the Italian restaurant one night which was ok but had to wait over 30 minutes to be seated despite a reservation time. We went to the steak house twice which was very good the first time but the second time we both had steaks that were mostly grissle! One bar stayed open to nearly 2 am which is not normal for an all inclusive hotel but it was fairly quiet most nights. The room was nice and modern but the view was over the lagoon not the sea which sadly attracted lots of mozzies and gnats and limited the time we sat on the balcony. The beach area was nice and most days we got sun beds fairly easily. There isn’t a lot around the area apart St John’s which is about 15 minutes in a taxi for €20 each way. It is busy around the quay area in the day but we don’t recommend going in the evening as not so appealing. Overall would we return NO especially at a cost of about £500 a night for 2.

Don’t be fooled by the classification “Suite”. They’re just standard hotel rooms. So no separate bedroom. Staff varies dramatically from friendly, via uninterested to just rude (especially in body language). Items missing or exchanged without notification from ordered food. And several items on the menu are not available.

When checking in lots of hidden fees. Could not get any dinner reservations and we arrived on Wednesday. Run out of cranberry juice and also other cocktails mixed. The curtains in room was old and hanging off hooks. When ordering food late no french fries for couple of days. The staff including the Manager at hotel needs customer service class. This hotel is very old and not manager very well. It’s 2 star not not a 4.5 on your site. It needs to be update so that people are aware. The food was not good because we could only eat at buffet all meals. The lights in rooms would not come on and when you called down their trying to explain to you what to do. I don’t work at hotel you need to have maintenance come up. The front desk surely needs to be more customer service oriented. The people in buffet was nice and also people at pool very nice. Upper management have to respect. I could go on and on but next time I will look close before booking with Hotels.com. Post true stuff about hotels not false advertising

There were so nay issues at this resort, I don't know where to begin. The major ones were when we checked in they put us in a room that was already occupied by another guest. We could never get reservations at the restaurants since they were all taken by the diamond club members. i went to the hotel concierge several times with no results they just don't care at this resort.

Check in is horrible. You book a certain type of room and they give you another and make you wait until the next day to get the room you requested. They hike the food prices up at Caribbean Restaurant and think you’re going to pay more…. NOT!

The facility and grounds were beautiful. The majority of staff were friendly not all. Food was not good at all and difficult to get reservations for restaurants. They were constantly out of alcohol and majority of bar staff weren’t very friendly. Also it seems that even if you saved a chair at beach while at breakfast there was a good chance someone would take it. That’s not hotel’s fault but of all resorts I’ve stayed at that is the first time someone would be bold enough to take our seats. The worst was my teenage son had $100 stolen from his wallet in our room. It seems hotel is not to concerned. I spoke to some employees and locals and was told that theft is a common thing at this resort. I’ve been to 10 different resorts and islands including 3 different Royaltons and never had money stolen from room or seats taken at beach. I would not recommend this resort and will not stay at another Royalton as a result

Thoroughly enjoyed my stay at Royalton Antigua. The beach is beautiful. The pool and pool bar is lively with activities for the grown folks all day. The spa’s hydrotherapy, which is included with spa services, was exactly what the doctor ordered. The main dining buffet was surprisingly my favorite place to dine due to the large selection and wonderful staff.

Restaurant reservations must be done on app. App isn’t user friendly, you can only make reservations 1-2 days in advance not same day. Therefore you're stuck with buffet restaurant. Pool/beach bar kept running out of drinks, or ingredients to make cocktails. There was an unpleasant smell walking through outdoor areas and near pools.

If you don’t expect much from a ‘5-star’ resort, this would be an ideal place. The location and facilities are good for a leisurely holiday; however the general attitude of the staff and their service would leave you feel unwelcome and could significantly dampen your overall experience. Not something that you’d normally expect from a luxury resort that charges premium rates.

They were out of most everything anytime you asked for it. I would not recommend this property to anyone looking to have a good time.

Me an my partner stayed here for 5 nights an we did not like this hotel at all there was no where to eat at everything was booked when he JUST got there besides the buffets. We had a terrible experience in the middle of night, water coming into our room because of a pipe exploding in the middle of the hallway we had to quickly pack up everything from our room because water was all over the floor. They didn’t even give us an explanation or anything for the inconvenience we had. On top of spending 3k for this vacation they still haven’t given back our $200 deposit we had to leave on my credit card where I also had to call them back 2 times that I have still NOT received my $200 back. Terrible experience don’t recommend this hotel. The staff was unprofessional and don’t treat their customers right.

First check in is scheduled for 3pm. We arrived a little before 3 but could not get into our room until 5:30. Most of the staff was not so welcoming or hospitable there were a few exceptions that were very kind. The food selection was limited and was always cold. The only hot meal I had was the made to order omelet and pasta. The resort itself was clean the pool and beach area are beautiful but there needs to be an upgrade on the service and food to be considered luxury as advertised.

They ran out of food everyday; my room was fill with smog everyday from unknown smoke whch started on the day I arrived. Hotel management said it was an outside company servicing the area by my room and they couldn't control when they worked so I was unable to use the balcony or open the window forcing me to use AC 24/7. I spoke to the expedia hotel representative on arrival during the first "smogging" and was never able to find him again. On the day I checked out I was told he was new

I liked everything about the property

The property has lots of entertainment There was always something going on day and night. Vibe staff were very friendly! The pool plays all kinds of music for all ages. Nighttime entertainment was great! They have the sports bar with a livd DJ till 2am every night. Hookah on site $60 usd. ( pricey but whatever ) I would recommend this resort to people of all ages, including children. They do not have foam parties. However atmosphere was fun. Beautiful beach absolutely stunning water. On the flip the bedsheet smelled like mold and so did the room. They definitely need a little bit more upkeep. There were also a few hosts at the buffet that had nasty attitudes. Wouldn’t even say hello good evening just what is your room number? We also did not check in by three had to wait until 3:45. I would also say that it’s not worth upgrading your room because there is no ocean view. You’re just looking at the bay unless you’re getting an over the water bungalow not worth upgrading. The food also was not amazing. Definitely leftover. Other than all that I would give this a seven out of 10.

Khem and Mandy was great

This hotel is not clean they put me in a room when I took my shower the water was leaking at the side of the shower I had to take a towel and wipe the floor every time I take the shower the place has mold..

This resort i will give a 3/10 and only because its a beautiful clean resort. Before arriving, I requested a king bed and for the room to be decorated for our birthdays. When I got there, we had 2 double beds. When I went back to the front desk, the representative Mandy didnt even apologize for the inconvenience but stated that there were no king beds available and the one that they had was for the incoming customer that paid $69 more to hold it. (I didnt see that option when booking in September). To move on the second day, we requested cabanas and was told there were none available, and the ones with no water were out of service and couldnt be used. We decided to book the day after, got the cabana and guess what? The same cabanas they stated couldn’t be used because they were out of service were being used (BOTH OF THEM still with no water). Therefore, if you’re a person of color, they will not accommodate you AT ALL! I even took pictures for proof. Also, The entertainment was boring, it will make you fall asleep. Now to Day 4, we went to the Caribbean restaurant, we ordered our food and they decided to give us what thry wanted without asking about a replacement because they ran out of what we wanted. Most of the staff walk around like you owe them something and it should never be that way, especially for the price they’re charging. I have traveled all over the world and this is in fact the worst experience I have had. I will not be returning, hire new people

Our stay was AMAZING. The staff were extremely helpful, courteous and went above and beyond to take great care of us. The staff and guests were very friendly. The resort had exceptional views, areas to hike and walk and water activities like kayaking and paddle boards right on site. The beach was gorgeous, crystal clear water with tropical fish swimming around you. A true tropical paradise dream!