Attentive and courteous staff. Comfortable bed

good

It was great, especially the staff and customer service .

Room was nice and clean, anf staff very helpful

Yes

Clean and good service

Fantastic

Good

Good

Yes

Rooms clean

Check in was easy and overall all the staff were attentive and very helpful. My room was AC was not working but they brought in a portable unit straight away. The room service breakfast was very substantial I had to remove some options when I ordered it. Overall it was a comfortable stay.

Wanted to change the dates. I was told no problems - contact Hotels.com. Contacted hotels.com, received a message that hotel sticks to its policy of not refunding. I actually wanted to book additional night as well. That was my last trip ever to this hotel. Well done :-)

The hotel is 6 star in name only. It has all the services of a 5 star hotel presented in a drab outdated environment. The decor and rooms are drab. Some one seems to have made an effort to paint the corridors, but the paint spilled on to the windows with lines showing. This is a place i would not recommend.

Will definitely stay again

The hotel has no Air Conditioning, lot of noise and very poor customer service

Clean environment polite staff. Good didn’t taste fresh chicken wings started dry and tasted very old. Some Staff cooking serving food we’re picking food and eating , saw a few of them eating while we sat and eat our food. If they were not eating right there? They served themselves in a plate and went into a room next door to eat…. But started eating before they even got into that room or closed door. Staff did not have change of $4 on my first night and promised to pass it on to the next staff tomorrow to give me my change? I tried to get my $4 change next day and no one knew about it so. The hotels owes me $4 change. Overall good hotel clean and comfortable

I had a pleasant stay at Munomutapa Hotel. The entrance was beautiful and gave a warm first impression. I especially enjoyed the window view, which added a nice touch of relaxation to my experience. The rooms are spacious, and I even appreciated having an extra room for my luggage, which made my stay more comfortable. The bathroom was okay, though it could use some renovation to bring it up to modern, world-class standards. The TV and fridge were quite small, which may be a limitation for some guests, but at least the fridge allowed me to keep drinks cold. On the plus side, the check-in process was fast and efficient, making my arrival smooth. Overall, the hotel provides comfort and convenience, though a few upgrades in facilities could elevate the experience further.

Central, comfortable and very friendly people working at the hotel.

Most of the staff were good. What I didn't like is was supposed to check out 10am but to my suprise when I went for breakfast staff entered my room. My property was still there they stripped the bed and it was before 10am. How can staff enter my room whilst I was still there without my approval.