Superb reception staff. Clean and comfortable room. Excellent location
Rafi
출장
10.0
/10
20주 전에 리뷰함
Hotels.com verified review
Very nice hotel and personnel was great.
Laura
출장
10.0
/10
20주 전에 리뷰함
Hotels.com verified review
At the check in for 1.5 hours at 01.30am because the hotel did not have my reservation in the system despite booking over 6 hours earlier. Couldn’t find me under name confirmation number….. nothing!
Chatting for ages with an agent over the app also got no where as hotel couldn’t call the hot line number and the agent couldn’t reach the hotel. I am now waiting for this to be resolved by the special team.
Very unpleasant experience after a long day.
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Mark
출장
8.0
/10
28주 전에 리뷰함
Hotels.com verified review
Nice hotel with premium rooms, wh8xh are spacious and quite. Nice breakfast but bircher muesli and you have to ask for freshy squeezed orange juice. The only let the hotel is the New York restaurant. Really poor service with young people standing around chatting when waiting on customers. The food was also poor, the chef needs to learn how to serve fajitas. Served with one wrap cut in half, absolutely useless to make a fajitas. When asked for another wrap got served one more wrap this time cut in quarters!!
Bread rolls served with butter, when asked got bought frozen butter.
Further kitchen and server training would help as this places let the rest of the hotel down
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Olga
여가 가족 휴가
2.0
/10
29주 전에 리뷰함
Expedia Group verified review
Water smelled awful in the shower and bathtub, it was yellow color. Our bathroom had ants everywhere and when I call reception to come get them, they said there is nothing they can do. Black mold was in the shower. Very disappointing
Gérard
여가
10.0
/10
32주 전에 리뷰함
Expedia Group verified review
Excellent hôtel très bien situé. Un véritable 5 étoiles. Personnel compétent serviable et professionnel. Superbe rapport qualité/prix!
Hautement recommandé!
Slava
2.0
/10
37주 전에 리뷰함
Hotels.com verified review
Попросили одеяло, а нам сказали что горничная закончила работать в 23:00. И что это нормально, несмотря на то что это 5 звезд гостиница.
Jeffrey
출장
10.0
/10
42주 전에 리뷰함
Expedia Group verified review
As a senior citizen with reduced mobility, I greatly appreciated all help received by staff and managers (e.g., Stefan) during my stay. Most hotels do the minimum they can get away with, but I was touched by how much everyone there went out of their ways to help. I left a tip at the front desk to be divided among staff, so hope everyone got part of my THANK YOU.
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Anna-Louise
친구 및 가족
10.0
/10
43주 전에 리뷰함
Hotels.com verified review
Amazing stay. Really large and comfortable beds. Lovely staff. And a great rooftop bar!
leonardo
출장
10.0
/10
44주 전에 리뷰함
Hotels.com verified review
Eccellente hotel. Personale cortese. Camera ampia. Posizione ottima. Colazione ottima. Servizio trasfer areoportuale ottimo.
Verified traveler
출장
8.0
/10
46주 전에 리뷰함
Hotels.com verified review
It was great, a great hotel lots of amenities in the center. You dont need to go out from the hotel
The only thing was the daily cleaning, the room is very clean but the daily routine was a bit off. Not puting new towels or cleaning the cup of coffee.
Don
여가
10.0
/10
49주 전에 리뷰함
Expedia Group verified review
I’ve stayed at this property several times. Always a great experience. Staff is friendly and helpful. Perfect location in the city center.
The rooftop bar is great!
Clive
여가
10.0
/10
53주 전에 리뷰함
Expedia Group verified review
Really helpful and friendly staff.
kateryna
10.0
/10
54주 전에 리뷰함
Expedia Group verified review
Excellent service
Narcis
여가 가족 휴가
10.0
/10
55주 전에 리뷰함
Expedia Group verified review
Excellent hotel, great stuff, very good breakfast, spacious room, clean and with heating & ventilation in very good condition. Great location in the very city center, few minutes walk from the Stefan the Great park, museums, shopping malls,etc.
Verified traveler
친구 및 가족
10.0
/10
56주 전에 리뷰함
Hotels.com verified review
Very friendly and helpful staff. Excellent location. Rooms are modern but quite small for a longer stay, especially with kids. We enjoyed the breakfast buffet and the restaurant in the hotel. Gym ist well equipped. Spa is small but nice and costs 12 euros extra.