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Big hotel, friendly and helpful staff but the A/C was not working, shower cubicle is so small, the fridge was really small like 2*2 feet incase you plan to store things. Overall the hotel needs an upgrade or better maintenance

The rooms were okay, seemed clean. We booked the transportation from the airport to the hotel and they just never came. We ended up getting a different ride. I told the front desk person about it and they said they would look into it but they never did and we had prepaid. We arrived late on Friday night after 24 hours of travel and they only had 1 person at the front desk and a big group in front of us so it took about an additional 1/2 hour to get our room. Not ideal after a very long day+ of travel. I asked the front desk for some bottled waters and it took three separate times and two different people before I got it. I think they were just understaffed. I will have to dispute the charge for the transportation with my credit card since they never did anything about it for me.

The concierge was very helpful friendly and hospitable, the room was spacious, and clean

Great breakfast buffet! Nicely located near Wilson Airport.

Staff were friendly and especially the security at the entrance were always polite and friendly. The first room offered was very small and with a tiny bathroom but later we were given a bigger room with more space. Our room was kept clean all through our stay and towels changed regularly. The food was good and the portions worth the money. I would definitely booked again

Over priced.Staff needs training on customer service

Loved the hotel. Its a shame that it is in South C

The Boma Hotel was closed due to severe flooding and had no power or water. I was moves next door to the Boma Inn. The staff were great and friendly, although they were dealing with a crisis. The Boma Inn is an okder facility and okay, however, I paid for the 5 star Boma Hotel and was charged for the Boma Hotel. The Boma Inn did not have TV or any amenities. I was amazed at well the staff did setting up a makeshift restaurant for the impacted guests. The hotel is close to the national park and felt very safe and secure. Sammy, who works at the holtel was especially helpful.

I was only there for one day

Die Zimmer waren toll das Personal sehr aufmerksam und freundlich ! Das Frühstücks Buffet war einfach Fantastisch, ich komme auf jedenfalls sehr gern wieder hierher zurück!!!

Yes , very clean spacious and the stuff were helpful friendly.

Breakfast was the best ever Staff was professional, kind, and very helpful. They did more than we expected. Rooms were very clean.

Great service, great rooms, great staff.

The breakfast was the best I have had. Healthy and many choices. Staff is excellent!

Amazing stay and very conveniently located. The staff were extremely helpful, especially Wycliffe, who was professional and always ready to assist

Comfortable and quiet room. Amenities were appreciated. Buffet breakfast is expensive, so we enjoyed a lighter brekkie in the cafe.

The security people and the dining room staff and the housekeeping were very nice. But the front desk staff were less than pleasant. And they nit picked everything. You have no privacy. They follow your every move. I felt violated. And the food in the restaurants is average at best

I returned to Boma because of my experience while in Nairobi a year ago. Extremely accommodating and friendly staff. Also, the restaurants on site are delicious. I highly recommend***