Room was good the Staff were very friendly .

This is my third time I am staying in this hotel, As usual, the reception team was amazing—especially Mile (if I’m remembering her name correctly). She was incredibly helpful.”

As usual, the reception team was amazing—especially Mile (if I’m remembering her name correctly). She was incredibly helpful.”

In a nutshell, this apartment hotel listing needs to be revamped. A number of amenities listed are false/misleading, such as there is no private spa tub, no bar/restaurant, etc. Also, the bathroom lights kept turning off and there was water leakage in the bathroom and kitchen (among other issues). While overall the property is clean and staff promptly attend to needs, I was told certain incorrect things and unnecessarily paid extra and the property avoided refunding me where justified. Please reconsider how you deal with guests and do not make false/misleading claims and avoid responsibility where warranted. Kigali/Rwanda is a great place, so represent your home well and allow guests to enjoy their stay worry free. There is opportunity for improvement and reflection, so please take this constructive criticism in stride. (By the way, it should be noted, the scenery/view around the property is breathtaking and neighbourhood is safe/clean).

The hotel was acceptable, room were big, bedsheets were clean, towels were fresh, room was clean, only bathroom was not clean enough, I think because the cleaner has much to do. The staff were so polite and friendly, many thanks for the receptionist

Very Asian oriented and catered for. Across from a small Chinatown area. Run mainly by Kenyan staff, except for jewelry department.

部屋の鍵はカードタイプ。フロントの機械が壊れてたらしく、鍵をもらうことができなかった。部屋に入るにはホテルに一回ごとにお願いする必要があり非常に不便。部屋は掃除が行き届いていなくて綺麗とは言い難い。

Over all pretty good. Could use air con but the same goes for other hotels

Total ambiance

The room was comfortable, though the sheets had a couple of burn marks on them. The arrival of breakfast at the door at 7:45am was an unwelcome surprise on my first morning, jetlagged and hoping to sleep in. The breakfast itself was also a bit disappointing...just boiled eggs (no salt), plain toast, and hot milk (no coffee or tea). Overall though, my stay was perfectly pleasant. The wifi worked well, and the hot water was good.

This hotel takes reservations and payments even though in reality is closed. This made my whole stay in Nairobi quite complicated.

The stay was generally good. I ordered room service and it was speedily delivered though the portions were too large. The bathroom could do with an update.

酒店装修风格和各种设施都太老了，水很小，不热，也没有空调，没有开窗透气外面又是马路就很吵

Hotel is fine although not very cozy. The Chinese casino on site gives it a strange feel. Food was average, staff was friendly.

中国同胞开的酒店，酒店位于yaya附近，这个区域中国同胞较多，酒店有中餐，同时配备有Casino和KTV、当地特产商店（黑木雕、辣木籽……等）、旅行社等，配套较齐，服务尚可。但作为四星级酒店，酒店设施稍显陈旧，早餐略差，不尽如人意。

Clean and spacious room. The breakfast has a great variety of options.

Absolute shocker. I read that this hotel has a large Chinese clientele which, being Chinese by birth did not worry me greatly. However, what was not mentioned was that the hotel was very out of date and the rooms I used (I asked to be changed because of the smoking smell) all reeked of people smoking. One advantage of the palace is that there is a casino next door that serves good Chinese food and, being Chinese I did not have to pay.

Helt ok hotell som transit.

I enjoyed my stay at Eastland hotel

Hotel pulito e confortevole, buona zona.