The room are clean but there Cockroaches in the bed

They claimed expedia never shared I was traveling with 5mo twins, but they had in the reservation two adults and two kids 0-2. They gave me a room in a 4th floor (no elevators). Imposible to handle strollers, luggage and two babies. They gave me the only room they had available in a first floor but It was not the front beach view I paid for. Was in the property limits, with a view to a cover area with the employees bathroom and old mattresses on the floor where employees hanged out at night and we could hear all the conversations. We even had a man knocking on our door at 1 am and trying to open it -scary- and we tried calling reception and no one picked up. The shower dis not work. Food was value for money.

La tensión 10/10

No

Is good

Amazing service,bar also staf from restaurant karol server very good

Is very close to Sto. Dgo.

Place is awful, Ratchet, old, beach was dirty don't go here.

Infested with insects.

Todo bien

Unfortunately the pool was nasty and client could not use them. The places need more maintenance. The room needed more up today decorations. this is my 2nd time going. No improvement.

Buena

rooms need work and need paint. need more towels.

Muy buen hotel

Was not good the bathroom water was not working for 2 days

I had money stolen from my room I am very dissatisfied with the stay. I hope the hotel can see this and contact me to arrange something but please avoid this hotel at all cost. The staff is nice and attentive other than that you just run the risk of getting robbed. Don't recommend Dominican Republic as a whole.

Horrible

Peor experiencia!! Terminé cancelando y yendo a otro hotel. El staff fue muy amable y responsivo en todo momento. La comida (aunque limitada) muy buen sabor. Nos cambiaron 2 veces de habitación y querian hacerlo una tercera vez pero decidí irme. Puertas dañadas que no cerraban, hongo en la cama de la 2da habitación, todo se escuchaba, sin agua caliente para ducharse y un largo etc. Tienen que darle un update urgentemente a la habitaciones. Olor a humedad terrible. La realidad es que NO lo recomiendo nisiquiera por el costo.

Towels are smelly,bedsheets very bad condition,food are poor quality, the staff are really good friendly and helpful.

Customers services is very bad. When i check in they assign me the much uglier and dirty areas. When i complained they moved to other area. They gave me instructions in France. Don't have enough personal. You have to make long lines for everything. Foods are terrible. My kid was vomiting and i get out from there with diarrhea. Iif i going to define this place with one word is a "nightmare "