호텔의 편의성. 청결함. 접근성은 좋은 편이나 다소 보일러 및 환기 장치등에서 소음이 심한 편이었슴.

We used Lodge and Hotel both. Lodge apartment was cheap, large enough and very comfortable. Hotel was also claen and cozy. Breakfast was western style and very nice. Hotel counter provided kind help. We are fully satisfied with whole condition of the hotel (and lodge) and hopefully we want to stay here again.

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Good Quality. Its cozy, friendly and clean. An excellent restaurant.

Kjipt toalettpapir, burde vært bedre

Yes and yes

Amazing location, cozy lobby area & rooms, fantastic breakfast. Well recommended!

We really enjoyed our stay at the hotel. The breakfast was excellent and the rooms are very nice. The floor heating in the bathroom is a great solution and it's so comfortable when you step out of the shower. It also helps efficiently dry wet clothes. The staff is super nice, we had everything we needed.

We booked a standard room which was in a separate building so we had to walk outside if we wanted to get drinking water or breakfast. Our friend also booked a standard room which was in the main building so it seems like you have to get lucky at check-in. Our room was worn down, the wifi was cutting out because of poor connection and the TV had only one channel. In the hotel none of the staff were friendly nor welcoming but the man with a mustache at the reception was straight on rude several times when I interacted with him. All in all probably there are better places to stay at on this Arctic town.

☺️ Room: spacious and clean. Large polar bear wallpaper was nice. 😐 have water jugs/bottle and water available in room or at least have a water dispenser in the building. We were advised not to drink from the tap. My room was across the main building and I had to keep going back to main building, in minus 23 degrees Celsius where the kitchen is, to get water. Thankfully, I had a 500 water bottle (supermarket closed). The staffs were accommodating but it’s inconvenient having to keep asking them to fill my bottle. Surprised to see this is a 4 star hotel. ☺️ the crew in dining room especially the chefs were very friendly, helpful and nice. 🫢 was there over NY Eve and NY 2026. There was fireworks at midnight and I wished the staffs had told us so I cold stay up. I woke up to the loud noise and only caught part of it. It takes time to wear 5 layers of clothes so I watched part of it from my window. Also wish there is a northern light sounding system. Would be nice if they had offered some food on NY day. Reception informed all restaurants were closed except a nearby hotel was open for dinner. Thankfully I brought cup noodles. Overall, other than the lovely dining and housekeeping staffs that made the accommodation alive and welcoming, there’s nothing wow here. Although majority of residents in Salvard are from other countries, I felt they are ambassadors to visitors. I will try other accommodation in future when I visit this beautiful country again.

Bra

Flott hotell sentralt plassert i Longyearbyen. Stort, flott og rent rom. Hyggelig og veldig hjelpsom betjening. God frokost - og meget god middag i den tilhørende restauranten. Anbefales!

Location was perfect! Staff was very friendly & helpful throughout my stay! Would highly recommend Svalbard Hotell Polferen to any traveler!

Det var lidt irriterende at vandet i bruseren skiftede temperatur hele tiden og ikke ville være varmt særlig længe

Very helpful staff. Pristine room.

Fantastic hotel right on the Main Street. Plenty of options for food, drinks and shops.

Unfortunately, my room was in a side building of the hotel that felt like a container and was not very quiet. You could hear people in the rooms above and below quite clearly. The bathroom was okay. For the price of the hotel, I found the room not clean enough. I stayed for three nights, and although I don’t need daily cleaning, one towel change would have been nice. However, no one came, even though I was not in the room during the cleaning hours. The lobby (unfortunately, you have to go into the main building to reach it) is quite nice.

The hotel was the perfect choice. Good size room, everything was nice and clean. Location was perfect right on the main street with the restaurants and shops, couldn't have been better. Also right by where the airport bus stops. Breakfast was great with a good selection, very pleased I stayed here

Très bien

😊👍