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Très propre, bien situé, personnel aux petits soins. Tout a été parfait.

Staff were kind. While the front desk didnt always understand things, the manager was incredibly helpful and kind. He offered us a free breakfast after we arrived super early and was kind to provide us with advice on things to do. The stay was great, food was fantastic, and overall it was a good experience. Well worth the stay.

Very clean, nice smelling room. The A/C was cold and on when I entered the room. The pool is beautiful. The breakfast was wonderful.

I enjoy the Western standard!

All good

Very high quality hotel in Bissau. I highly recommend

Probably the best hotel in Bissau. If you don’t speak Portuguese, the language barrier is an issue with the staff. The restaurant is fair at best but passable and clean. The hotel itself is very clean with a reliable airport shuttle very important here. Did have some issues with the bathroom flooding based on the way the tiles are laid in the shower, but the rooms are freshly remodeled good standard all in all an excellent stay

Le meilleur hôtel de Bissau. Le service est simplement génial, le personnel à la réception, au restaurant et dans les chambres super. C'était notre premier séjour à Bissau et lors de nos prochains déplacements, nous retournerons sans faut au Ceiba.

Great location

Well maintained hotel, but location has less in hotel front.

Very clean, great design good customer service

The Ceiba is an excellent hotel. All of the staff is so friendly and helpful. I would like to recognize some individuals who were superb. Seco in the restaurant was so fantastic, very friendly. Maya, in housekeeping, did a very good job in cleaning my room. Very friendly. Jailson Saqui at the front desk was outstanding. Herculano, the shuttle driver was very friendly and helped me out a lot. All of the staff including the security guards were exceptionally good. I loved the hotel. This is the hotel that everyone should stay at in Bissau. I loved the hotel!

Not serious.

Clean and comfortable with friendly staff

Breakfast was the best part of my stay, lot of options. Wifi worked very well. They offer complimentary airport transfers. I sent multiple messages and email for weeks but no one responded. Finally, a day before by arrival I had to call them to schedule the airport pick up. Staff in general were just ok. Not very warm. There are limited quality hotel options in Bissau. This property is supposedly 5-star but did not feel so.

This was a really nice hotel, and I enjoyed my stay. The front desk staff were helpful and pleasant and really tried to help when asked. Same regarding restaurant staff. Other staff (housekeeping) might be further trained in customer service, however. I would stay here if ever I return to Bissau.

Hotel confortável e bem localizado, com boa área social e de lazer.

Hotel bem decorado, confortável, muito limpo e staff atencioso. Excelente localização.