클라우드 호텔 & 스위트 위 호텔에 대한 예약과 체크인 체크아웃시 발생한 문제에 대해 정확한 경위와 확실한 사과를 원합니다. 위 호텔에 6월 6일 화요일 체크인시 호텔스 닷컴에서 어떠한 것도 받은것이 없다 하여 급하게 호털스 닷컴 사이트에 들어가 한글 바우처를 영문바우처로 변경 메일로 전송후 호텔에 보여주고 확인 하는 과정이 40분간 있어 많은 불편을 격은바 있습니다. 또한 동일 호텔에 8일부터 11일 까지 연장후 11일 체크 아웃시 또 똑같은 문제로 1시간을 문제 해결하는데 소비했습니다. 도대체 왜 이런 문제가 발생했는지에 대한 정확한 경위와 문제를 발생시킨측에 대한 명확한 사과를 요구 합니다.

Clean room

Staff did seem very self courteous and the breakfast was ridiculously priced.

Very nice location, in the middle of everything, supermarket and restaurants are walking distance,. the staff at the hotel was so friendly and polite. For sure will be back to the same hotel but bigger room.

I've lodged at Cloud on multiple occasions, each time my expectations were met. Clean rooms, comfortable beds, a nice and delicious breakfast buffet, and a restaurant that serves excellent room service.

🌟🌟🌟🌟🌟

Friendly staff

Quiet rooms, perfect shower water temperature, very clean, friendly staff, restaurant food and breakfast buffet are very delicious, very comfortable and clean beds, and cold A/C. 🌟🌟🌟🌟🌟

Friendly staff and excellent

I recommend this hotel as great value for money, with a nice restaurant, situated above a shopping center which makes everything so easy. The rooms are simple, comfortable, and clean. Staff is friendly and responsive. The only drawback is the noise from adjacent function hall that happens a couple of nights a week.

The hotel is great value for money in Nairobi. Hotels.com gets the best prices. The hotel sits within the Diamond Plaza Mall, so amazing access to restaurants, coffee, amenities, etc. The staff is responsive; the food is good. However, both the hotel and the mall are old and worn. The pool doesn't look clean and the sauna looks decripit. (I didn't use it). Plus there are often weddings which blare music way into the wee hours of the morning.

The parking was full so we had to park in the food courts parking lot. It was fine but not ideal to leave our car with some bags.

The cleanliness of the shared spaces was below par. The pool does not look like the pictures on the website, it is cloudy white, the sunroof has been mostly covered. The breakfast options were poor, with the food sometimes being cold and the amount and variation much less than similar hotels in Nairobi. Compared to other neighborhoods, I found there were more and more aggressive panhandlers in the area around the diamond plaza. If I were to return to Nairobi, I would highly consider staying elsewhere

correct , diffcile a trouver car cest dans une zone commercial , et entouré de shop indien , hotel avec piscine et salle de sport genial. la vu au petit dejeuner est sympa

Hotel viellot situé dans un endroit tres bruyant Personnel peu agreable a la reception et qui vous appelle a 11h31 pour vous virer de la chambre alors que l’hotel est vide.

I had a nice time and the staff were friendly.

Service personnel were political and welcoming

The staff were polite and courteous. Any issues were handled very promptly. The breakfast buffet was delicious. The two i ordered food from the restaurant it was absolutely delicious. I would definitely recommend Cloud Hotel & Suites

Staff very professional and kind.

Personally, the place was bit hard to be found. The room is very old and need some updates. Staff were very good and professional.