The service was very good, and the security was severe, but for our safety, it was good. I liked the desk and the chair since I had to work in the room. The breakfast was great, staff also very kind.

Beautiful hotel with fabulous restaurants. A very high quality experience.

Fabulous hotel and staff

Excellent serene stay in the middle of a very busy city. Property is beautiful and the staff are lovely and very helpful. Not really a walkable area but Ubers are plentiful.

Spa amazing

The hotel is very clean

loved the spa

Standard Kempinski experience. And with a great spa.

My stay at the Villa Rosa Nairobi was spectacular. The room is super clean. The food is amazing. The staff is very, very professional, friendly and very helpful. I definitely recommend to everyone. I will be also coming back to stay there. My gratitude to all wonderful employees of the hotel that made my stay smooth and welcoming. Ciao until next time!

Lovely hotel, room is spacious & clean. Staff are extremely friendly and accommodating. Feel very safe with the security at the hotel. Spa is amazing, pool area is wonderful and the pool is just the right temperature. Breakfast is delicious with lots of choice including custom made eggs to order. Vast variety of juices and fruit. Coffee is exceptionally delicious. Food in the Arabic restaurant is also very tasty. Love this hotel, can’t say enough good things!

Fantastiskt hotell, underbara gemensamma utrymmen, väldigt trevlig personal och ett bra läge om man vill bo nära shopping mm.

Good

The environment and staff are so welcoming

The Kempinski is the only hotel i will now stay in when visiting Nairobi. The staff are incredible. So professional and they take real pride in their work. The hotel is beautiful. Very peaceful and relaxing.

The staff was absolutely great very attentive and nice. However, the hotel to me looked outdated and certain areas even looked unkept. I travel a lot, so I compare a lot my hotels experiences.

Wonderful food. Staff attentive and friendly

Hotel confortável, com excelente café da manhã e atendimento. A piscina estava fechada para manutenção e isso não foi mencionado no ato da reserva... ficamos desapontados. Mas sugeriram que usássemos a piscina do Hyatt. O hotel é bem mau localizado, em uma área feia e perigosa. Não dá para sair a pé para passear.

Absolutely!

I had a wonderful stay at Kempinski, and this being my third visit this year says it all. Irene at the front desk was welcoming and efficient, Frantz, Alvin, and Moses from guest support were consistently attentive, and Ruth at the Balcony Bar delivered excellent service. The strong leadership of GM Hakiki is clearly reflected in the team. Exceptional service throughout — I’ll definitely be back.

We had a wonderful stay. The hotel was beautiful and had such an easy, relaxing feel to it. The staff were incredibly friendly and thoughtful — they paid attention to the little things, and it really showed. Breakfast was amazing, especially the buffet. Everything was fresh and delicious, and the service was excellent. Our room was clean, comfortable, and perfect for a short getaway. I honestly wish we had stayed longer. Definitely a place I’d choose again on our next trip. Thank you for the great experience!