The service was very good, and the security was severe, but for our safety, it was good. I liked the desk and the chair since I had to work in the room. The breakfast was great, staff also very kind.

Magnifique hôtel. Nous avons testé le service “ concierge”. Il a résolut nos problèmes de billets d avions en appelant plusieurs fois l Europe, sans frais pour nous. Nous avons demandé deux espresso en chambre, on nous à installé une machine Nespresso avec capsules à volonté. Le breakfast est TOP ! Le repas dans restaurant TOP ! Les employés ont le sourire. Le fitness est moderne avec Patrick le coach qui donne de super conseils. Service limousine pour l aéroport. Sauna, aman, piscine… literie top… rapport qualité/prix imbattable. Vous l avez compris, on vous le recommande fortement.

Staff were very good, hotel is very impressive. Alas, the noise from the traffic is loud, the rooms would benefit from a significant upgrade to the double-glazed patio doors to the balconies, if I stayed again, then I would book a smaller room facing away from the expressway.

Exceptional

From the moment I arrived at Villa Rosa Kempinski Nairobi, I was met with warm smiles and top-notch professionalism. A special shout-out to Judith, Cynthia, John, and Irene at the front desk — always courteous, efficient, and genuinely caring. You made check-in and check-out seamless. To the restaurant team — Basweti, Christine, Catherine, Sylvia, and Meshack — thank you for your outstanding service and attention to detail. Each meal was beautifully presented and served with heart. And to Moses, Alvin, and the security and room-service team, your quiet vigilance and kindness did not go unnoticed. I felt completely safe and cared for throughout my stay. This is more than a five-star hotel — it’s a home of excellence. Highly recommended! 🌟🌹

Good staff especially the breakfast staff services by Regan, Marion, MarryAnne, the omelet cheff...thumbs up!

Spa wasn’t bad . Nice breakfast and room was very clean

Everything was great. Good value for money.

Le bruit des portes des cages d'escalier et des chambres est très dérangeant

Fantastic 5* experience. The staff was wonderful

Vi havde nogle skønne dage på dette lækre luksushotel. Personalet er alle søde, imødekommende og hjælpsomme. Hotellet er flot og har nogle skønne fællesarealer og værelser. Maden på hotellet smagte skønt. Vi havde booket et værelse med balkon. Det vil vi nok ikke gøre næste gang vi besøger hotellet. Hotellet er beliggende ud til en vej med meget trafikstøj, så derfor foretrak vi at blive inde på vores værelse fremfor at sidde på balkonen.

The customer service at this property is top tier!!

The hotel

Beautiful hotel. We only stayed a few nights but it was extremely comfortable. Staff is wonderful.

We had an exceptional stay as always. Thank you!

The hotel is amazing!

Excellent! Easily one of the nicest hotel properties I have stayed in. We were impressed by the design, food & kind staff who went above and beyond to ensure we had a wonderful stay.

Very friendly staff interaction. Great breakfast.

I enjoyed my stay at the hotel. Clean hotel room nice environment. They also could go park my car for me and bring it up when i needed it!

Staff at this place are amazing