전체 평가 및 리뷰 The Westin Turtle Bay Resort & Spa, Mauritius

서비스가 너무 별로에요. 체크아웃하려고 버기를 부르면 1시간을 넘게 기다려야해요. 버기 오는데 5분도 안걸리는데 전화해서 왜 안보내주냐고 물으면 자꾸 5분 전에 보냈다며 거짓말을 계속해요. 예정된 스케줄 다 취소했음. 올인클루시브 예약해봤자 식당이나 익스커션 예약할 수가 없었어요. 이미 한 주 일정이 꽉 찾다며 받지 않아요. 친절한 척하나 친절하지 않음. 시간과 기분을 아주 거지같이 날려서 여행의 마지막 날을 짜증으로 보냄.

the resort is heaven. the peoples are helpful and kindness.

시설 및 서비스는 훌륭했으나 중국인들이 너무 많았음. 같은 동양인으로서 계속적인 중국인 취급에 불쾌할때가 종종 있음. 무조건적으로 중국말을 건네오거나 중국인 직원을 계속 붙여줌.

Au top.

I recently visited and had a generally pleasant stay. The green space around the property was beautiful, creating a sense of tranquility that was perfect for unwinding. The pool was a standout feature — great for relaxation and very well-maintained. Cleanliness throughout the facility was excellent, and the overall atmosphere was very relaxing. I felt at ease and truly enjoyed the peaceful surroundings. However, the experience wasn’t entirely perfect. The food options and quality were very disappointing, and the layout of the food stations was disorganized and chaotic, making it difficult to navigate. Additionally, the staff didn’t seem particularly eager to help, which was a bit of a letdown. While the setting was wonderful, there are areas that need improvement, particularly when it comes to food and customer service. If you’re a frequent traveler to the Gulf States, you might find this experience underwhelming.

A beautiful spot to relax. Staff

Fantastisk værelse og super dejlige omgivelser. Dejlige poolområder med gode liggestole. Stranden kan dog ikke helt måle sig med andre steder på øen. Gratis snorkeltur og andre vand aktiviteter. Morgenbuffet med alt hvad hjertet kan begære. Imødekommende personale og overordnet set god service og rengøring, men ikke helt på 5-stjernet niveau. Dejligt med flasker med drikkevand på værelset. God ide med strandkurv til håndklæder m.m. Vi var lidt skuffede over at den udvendige trappeopgang ikke blev bedre renholdt. Glasskår blev f.eks. først fjernet efter at have gjort opmærksom på det et par gange og der blev ikke fejet duelort og skidt væk fra trappen i de 5 dage vi var der. Beliggenheden er lidt afsides og taxapriserne er helt ublu. Vi måtte for en 12 km tur betale det samme, som vi dagen før havde betalt for forudbestilt tur på 48 km.

Amazing hotel. Could not fault the food, drink or staff. Would definitely recommend

Wonderful resort, very helpful people.

Superbe

We were very impressed with the hospitality and kindness from all of the staff, all the food options were great at all restaurants, with something for everyone, including the buffet, the all inclusive package included well made cocktails and non alcoholic options, lots of activities available. Very relaxing stay, We can’t wait to come back!

Where do i start. They took me around in golf carts so i dont have to walk in the sun and heat, they had the best staff team ive met in all my life, the food was amazing not a single thing to complain about. The hotel was clean, cool and there was lots of things to do. I was helped mostly by Yash, Rajvir, Sarvesh, Atish, Ben, avi and the house keeping lady. The hotel had a games room and snooker room that i used every night, entertainment every night at the retreat, bar open all day and night and coconut stall. The spa and massage was amazing, quite expensive but was amazing. I did not walk past a single staff member without them greeting me in such a kind way and bowing their heads. I truly felt like i owned the place. The two pools were the perfect temperature at all times and were very clean. Some of the people that stayed at the hotel were very rude to the staff members and i really feel bad they received this treatment. Overall, the hotel was the best hotel ive stayed at with the most friendliest staff ever. The hospitality is unmatched. You will not regret a single thing about booking this hotel. Thank you

Staff was very nice and welcoming!

I loved the way the hotel is spread out & styled, gives it very resort, village vibes rather than a typical hotel. Beach - not the biggest fan, as there isn’t a proper one, mostly rocky & inaccessible in some areas (saw the hotels on Troux Aux Beach with plenty of sandy beach leading to the ocean with no rocks. Service was inconsistent, slow (atleast 6-7 times they completely forgot or never brought our drink orders, especially in Pool, Retreat Bar & Beach Grill Restaurant). Most staff were nice. You can clearly tell the staff tend to focus on guests from certain part of the world..just an observation. Our confirmation had “Ocean King Junior Suite” sold to us. We barely had ocean view, as we were on ground floor facing mainly the lawns & tree views. So need to double check on this. All in all - OK & nice, but not returning to this hotel. Mauritius - Yes, but perhaps try another five star hotel , that delivers more in a different location.

This was a great introduction to Mauritius- staff cannot be faulted- they offer genuine friendly service. Food at beach grill was fantastic - food elsewhere was very good. We would definitely go back.

We had a very good week at The Westin Turtle Bay. We had a brilliant room (Junior Suite Ocean Grand Deluxe) with 2 double beds, shower, bath and two basins. The food was very good quality. We only ate in the buffet restaurant once - it was very good - but we wanted to explore the restaurants. We did the lobster night at the Beach Grill and the teppanaki experience at Fusion. Both of these upgrades were 10/10 for food and atmosphere. We also upgraded to the Mystique night with fire dancing. In our opinion, this wasn’t worth the upgrade although the fire dancers were good. The Indian restaurant (Kangan) was particularly good, super fresh tasting Indian cuisine. We did half board then upgraded to all inclusive for the last day. All inclusive isn’t really worth it unless you are heavy drinkers and a lot of the drinks/food had a supplement that was the same for half board/all inclusive. We indulged in the spa. The treatments were pricey but very good, especially the massages and the facial. We booked a number of treatments and received a discount which was very good. The staff were brilliant. Very friendly. Service could be a tiny bit slow at times but you’re on holiday so what’s the rush?! Some key people to mention are Vashakie for his services at Kangan, Preet & Siwi for incredible massages, Jevin for front of house assistance, Meeram for cleaning our room and Nass for poolside attendance. All in all a great stay and we would recommend. We hired a car so could explore too.

Schöne Unterkunft, hervorragendes Essen am Abendbuffet, das Personal hat uns jedes Mal mit einem Lächeln begrüßt.

Thank you very very much!!!

My stay was absolutely amazing, very spacious and well furnished rooms. Excellent service, rooms were fixed twice a day. Staff were very friendly and warm. Will surely visit this property again.

The staff at the hotel were tremendous! So helpful, patient with requests and wouldn't rest until they found a satisfactory outcome for guests. The food in all five of the restaurants was excellent! The hotel and its grounds are a little piece of paradise. I'd certainly return and extend my stay to 10 or 14 days.