호텔의 전반적인 시설은 준수했으나, 직원들의 숙련도가 상당히 부족해 보임. - 리셉션 데스크에서는 INV를 실수로 끊어 주었고, - 컨퍼런스 룸에서는 예약했던 웨이터가 커피와 스넥을 행사가 다 끝난 뒤에 서비스해줌 그들은 친절했으나 숙련도와 트레이닝이 상당히 필요해 보임. 아는 이곳보다 5분 거리에 있는 COPANTL HOTEL을 추천함.

조용하고 나름 운치가 있는 곳 입니다.

Muy mal la cocina, salada y sin gusto !!

I got a bad room! The corner which is smaller! Seems like when you book through expedia you het this done. Also the terrace by the pool was loud music!

Everything was perfect. I come back again for sure.

Staff went beyond their responsibilities to make us feel comfortable

The food and overall experience was very good.But we had a very bad encounter with the housekeeper.We had the non Disturbed sign on the door and the housekeeper she did not care. She still came in the room and I was in my underwear.And she did it more than one time.

Excelente

Everything was fantastic, but the free breakfast was a false advertisement!!

I chose this hotel because it was recommended to me as a top-tier property; however, my experience felt more in line with a 3-star hotel. The parking was limited, and while the rooms were clean, they were not very updated. The hallway carpet had a noticeable old smell not unpleasant, but noticeable. Customer service was good however I feel the price is somewhat high for what the hotel offers. Overall, I would rate this as a 3-star hotel. There are other hotels in the area that may offer same or better experience, although I did not have the opportunity to stay at them.

Beautiful hotel i really enjoy my stay at this hotel

Las habitaciones son impecables, las camas muy cómodas, el desayuno incluido tipo buffet muy rico y variado y muy cerca de todo, al frente esta mall multiplaza.

Limpieza y habitación muy bien. Lo malo, había una fiesta de bodas y en la noche no se puede descansar debido al ruido generado por la misma. El personal no es tan amable.

Friendly staff, clean!!!!

FLIGHT WAS CANCELLED 2 DAYS IN A ROW CALLED TO ASK FOR HELP. SO I COULD CANCELLE RESERVATION AND THEY REJECTED AND CHARGED ME THE ENTIRE 3 DAYS

First time in this hotel,beautiful ,clean ,good location ,comfortable beds and pillows.my husband and my stayed for 3 nights ,they charged us breakfast for those days and we didn’t have it during our stay ,we talked to the lady in the front desk and we had to pay por that ,that is why I’m upset with this hotel ,everything else is fine.

Definitely I’m come back, are the staff Hotel was nicely specially Mr. Melquicedec, if you are looking for a Hotel with a variety of restaurants this is a great place.

Clean lines , comfortable

Clean, safe and breakfast options were amazing!

Every time I come to town, I choose this same hotel because it feels like home. The people are so kind, the rooms are cozy, and the service is always wonderful. I’m always happy and relaxed here.Love this place