The resort was beautiful. The food was above average. They had a lot of Jamaican food options, which is what I was looking forward to the most. The grounds were kept beautifully. They provided lots of good entertainment options. I came during low season and it was perfect, quiet, not a bunch of kids. The staff was pleasant, some more welcoming and helpful than others. Overall enjoyed my stay and I would stay here again.

Loved everything about the resort. They should consider keeping a few of the bars open a little later and possibly a 24hr place to grab late night snacks (pastries and light food like sandwiches). In addition to more hot tubs (on the Zilara side) make sure they are kept clean and completely functional.

Staff here are insanely attentive. Never had to worry about room service, lost our room keys & got them replaced instantly, always had someone to give us change for big bills, room service dining was speedy, etc etc. would recommend this place to anybody & will definitely be back! Dine at Fuzion & get the yakisoba you will not regret!

This vacation was awesome. My 2nd time and never fail. Hyatt is the way to go

A little disappointed with this one. When construction is taking place, the description should reflect this when selecting a property. Also, pictures of property should be actual photos! Price point was a bit excessive on this one.

Great

Just more portions on the food

The hotel was disgusting. The only clean areas were the restaurants and around the lobby. The gym was out of wipes for the machines. The rugs in the hallway were disgusting and our room was smelled of mold. My husbands asthma flared up and he’s still sneezing and congested.

Every thing was wonderful

Everyone is friendly and kind, best food, buffet was good.

Excellent resort with abundant dining options and on-site entertainment & activities. Karaoke was awesome!! Not enough signage in the halls to guide you from getting lost. Will definitely be back!!

Staff is phenomenal

Resort was beautiful and the food was great.

The resort needed to have visible security monitoring of the areas. My husband and I were bullied by a couple verbally and it continued for over 15 minutes and no security or staff members were present. I was very disappointed.

Excellent staff, food for an all inclusive is outstanding. Beaches are beautiful. Great staff. Great service. I would give it 5 stars except for the annoying timeshare group called PLAYA. STAY AWAY FROM THEM!!Scammers

Love the hotel, very nice and cool people, excellent service, amazing food!

The resort and staff were very nice. But there is lack of entertainment during the week. The resort would be way better if there were more activities, especially during the day/week. I arrived on Monday and the only day there was activity at the pool was on Thursday, and I was leaving on Friday. There’s no club. There’s a small bar that stays open until 12am. If you’re looking for parties/activities this might not be the best option. Overall, the staff and food was amazing

Resort is old and needs reconditioning. Beach area is subpar with the bulk of adults hanging out at the family beaches, smoking pot, getting drunk, and cursing in front of small children. I have to say that the food was much better than I expected, some of the best I’ve had at all-inclusives. Drinks were not watered down either. Staff was friendly. Visitors at the resort were not culturally diverse, to say the least. If you like nighttime entertainment, the Bob Marley tribute band was excellent, all others not so much. Resort was not crowded at all. Pool area was nice, but I’m a beach person, so didn’t spend much time there. Would have rated much higher if the beach was nicer. It’s not a natural beach, it’s man- made and a rock barrier keeps the water waveless, so it feels more like a stagnant pond than the ocean.

The resort itself is beautiful and the food was amazing. However, I didn’t like that the internet had to be purchased, and there was no entertainment team from Monday to Wednesday. It would be great if they offered more activities for the guests throughout the week.

There should be more themed night and attractions.